ML
Marek L

1 reviews | Active since Mar 2014

27 Jun 2017, 21:27

Useless couldn't care less customer service

<p>We live in Midrand in a cell phone signal hole with two cell c contracts. Repeated calls over a few months eventually got a site visit which resulted in the comment that "We're oversubscribed and our system can't handle the volume". </p> <p>We were even sold a wifi LAN contract and router after we were again assured it would work. We had to fight to get it returned and when we complained again about our reception at home we were then told they would happily cancel or contract but we would have to return our handsets. I have never experienced stitch ludicrous non existent service. Cell C are disgusting immoral ingrates who clearly just don't care. Avoid at all costs.....</p>

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Replies (3)
Cell C
Cell C's reply28 Jun 2017, 08:00
Official

Hi Marek

We continuously strive to keep our customers happy and satisfied as customer satisfaction is a priority to us.

Sincere apologies for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want for our customers.

We will refer this matter to the relevant department for assistance.

Regards

Cell C | PN

Cell C
Cell C's reply28 Jun 2017, 15:59
Official

Hi Marek

Kindly respond to the email that Moses sent and he will assist further with this matter.

Regards

Cell C | PN

Cell C
Cell C's reply29 Jun 2017, 12:29
Official

Moses could not get hold of you on your contact number today and has not received any response regarding the previous email he sent to you.

Regards

Cell C | PN