PK
Paul K

1 reviews | Active since May 2012

12 Nov 2021, 15:17

USELESS CellC

I can kick myself for sticking with CellC for over TEN YEARS. I have had endless problems with my mobile data that is part of my contract package for OVER A YEAR now. I have NUMEROUS EMAILS and FACEBOOK MESSENGER messages as well as NUMEROUS calls to CellC call centre. The last call was on the 02 November 2021 and the call lasted FOURTY FIVE minutes (Mmusho Rasimphi was the consultant). ALL TO NO AVAIL. I never received a copy of my contract because the Table Bay Mall branch closed shortly after I renewed by contract, when I requested a copy I was told I have to go into the nearest branch (Bayside Mall - 20kms away). CellC refused to email it to me. Once again, I have ALL the proof of calls,emails, Facebook messenger messages. I am now instructing my bank to return any debit orders from CellC and look forward to any legal action they try and take against me. If I don't get the service I PAY FOR, then NO PAYMENT is due.

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Replies (1)
Cell C
Cell C's reply12 Nov 2021, 15:43
Official
Good day Paul 

Thank you for contacting us. 
 
Do you have a reference we can use to follow up? If so, kindly respond privately with the reference and we will look into it and advise. 

^YM