Useless CellC

I've complained on HelloPeter about Cell C not being able to process my upgrade last week. They responded and said someone would contact me. I am still waiting on them to call me!!!!!!!!!!!!! Here is the original complaint submitted:

Due for an upgrade I received a call from Cell C on 3 January 2019 offering me a new upgrade. I requested an iPhone 7 on Pinnacle 1.5 only to hear that they were out of stock. I said I would wait and phone them in a week or 2 to hear if they have new stock. On Tuesday, 8 January, a Thando gives me a call and says that they got in 30 iPhone 7's and they would love to give me 1. I happily agreed and we went through the entire process of upgrading and agreeing to a new 24 month contract. Thando said it would take between 3 and 7 workdays for the phone to be delivered. On the 8th workday, I phoned Cell C to follow up on my order, only to hear that the contract has been cancelled as there are no stock? Surely when CellC phones me and offers me a phone when they have specific stock available would their systems update real time and would it show that either one of the 30 devices has been allocated to me or that the 30 devices have been taken up and that I cannot continue with my upgrade?? No one phoned and informed me that the upgrade was cancelled, no once phoned and informed me that I would not be receiving a new device? Since I phoned in on 18 January, I have been tossed from 1 consultant to the next, every single one of them assuring me that they will take it up with Thando and his manager....still nothing. To makes matters worse, my wife and I are on the same contracts, and have for the last 6 years upgraded at the same time. So this time was no different, she also requested one of those iPhone 7's, Thando also phoned her (within minutes of phoning me) and also offered her one, and guess what, she is also waiting, with absolutely no communication or call back happening. I wonder what would happen if I don't pay my premium, or I decide to cancel a contract without informing them, never mind the official written request to cancel and it being needed 30 days in advance. No, Cell C does what they want and bully the end-user!!!!

Cell C rep****: Good afternoon Wessel

We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want we want for our customers.

We will get someone to assist.

Do expect communication.

Regards Cell C | PN

I AM STILL WAITING!!!