AT
Adrian T
1 reviews | Active since Oct 2015
16 Mar 2025, 18:20
Useless Cell C support / call centre
Generally happy with Cell C, but cannot get an invoice. I've sent numerous requests on their App (Incl updating it on App Store). Eventually called in on the Cell C help number and had to answer about 10 questions identifying me. I got a digit wrong on my wife's number & the operator announced that I've failed the "certification" and she can no longer help me.
I'm about to upgrade my Cellphone & take a larger contract, but will not consider Cell C as my future service provider.
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Replies (1)
Cell C's replyOfficial
17 Mar 2025, 08:13Dear Adrian Thomas
Thank you for getting in touch.
We appreciate your feedback and sincerely apologize for the frustration you've experienced. Your invoices are already set to be sent to *** monthly. Please check your inbox (including spam/junk folders) to ensure they’re being received. Regarding your app query, we’ve escalated this to our team, and they’ll be in touch to assist you accordingly. Let us know if there’s anything else we can do to help.
Regards,Cell C | TM
Thank you for getting in touch.
We appreciate your feedback and sincerely apologize for the frustration you've experienced. Your invoices are already set to be sent to *** monthly. Please check your inbox (including spam/junk folders) to ensure they’re being received. Regarding your app query, we’ve escalated this to our team, and they’ll be in touch to assist you accordingly. Let us know if there’s anything else we can do to help.
Regards,Cell C | TM
Best regards,
Cell C's reply17 Mar 2025, 08:13
Official
Dear Adrian Thomas
Thank you for getting in touch.
We appreciate your feedback and sincerely apologize for the frustration you've experienced. Your invoices are already set to be sent to *** monthly. Please check your inbox (including spam/junk folders) to ensure they’re being received. Regarding your app query, we’ve escalated this to our team, and they’ll be in touch to assist you accordingly. Let us know if there’s anything else we can do to help.
Regards,Cell C | TM
Thank you for getting in touch.
We appreciate your feedback and sincerely apologize for the frustration you've experienced. Your invoices are already set to be sent to *** monthly. Please check your inbox (including spam/junk folders) to ensure they’re being received. Regarding your app query, we’ve escalated this to our team, and they’ll be in touch to assist you accordingly. Let us know if there’s anything else we can do to help.
Regards,Cell C | TM
Best regards,