HD
Hendri D
1 reviews | Active since Jan 2026
20 Jan 2026, 17:06
Useless Cell c
I have been struggeling with cell c for months In March 2025 someone did a simswap on my name via customer care it wasnt me we proved it when I requisted the call recording since March 2025 my number has been permantly deactived and my contract stop (by cell c) everytime I go to cell c they phone someone and has to explain everything to them again no one at cell c wants to help me solve this issue I have refence numbers but still no one can help me I have been a customer of cell c for more then 15 years have never missed a payment untill this stuff happended now my credit score also went down because they think I have missed my payments but meanwhile cell c are the ones who stop my debit order I need some higher at cell c to help me solve this issue
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Replies (6)0
Replies (6)HD
Hendri D's updateReviewer Update
20 Jan 2026, 17:18I dont have patience anymore thats why I wrote a review but its unexceptable from cell c Iam waiting to hear from you
You can contact me I have all the refence numbers
You can contact me I have all the refence numbers
HD
Hendri D's update20 Jan 2026, 17:18
Reviewer Update
I dont have patience anymore thats why I wrote a review but its unexceptable from cell c Iam waiting to hear from you
You can contact me I have all the refence numbers
You can contact me I have all the refence numbers
Cell C's replyOfficial
21 Jan 2026, 09:09Dear Hendri D,
Johnny from our support team has confirmed that they have reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA
Johnny from our support team has confirmed that they have reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA
Cell C's reply21 Jan 2026, 09:09
Official
Dear Hendri D,
Johnny from our support team has confirmed that they have reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA
Johnny from our support team has confirmed that they have reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA
HD
Hendri D's updateReviewer Update
22 Jan 2026, 09:45Its almost 10am and Johnny didnt phone me yet
HD
Hendri D's update22 Jan 2026, 09:45
Reviewer Update
Its almost 10am and Johnny didnt phone me yet
HD
Hendri D's updateReviewer Update
29 Jan 2026, 18:34Can you have Johnny phone me again
There's something strange going on I just received this sms from cell c "Your cancellation request was processed successfully and your contract will be terminated on 29/01/2026. For any queries, call 084143 option 2. CellC."
And I never requested and termination
I want to know how that could have happen
There's something strange going on I just received this sms from cell c "Your cancellation request was processed successfully and your contract will be terminated on 29/01/2026. For any queries, call 084143 option 2. CellC."
And I never requested and termination
I want to know how that could have happen
HD
Hendri D's update29 Jan 2026, 18:34
Reviewer Update
Can you have Johnny phone me again
There's something strange going on I just received this sms from cell c "Your cancellation request was processed successfully and your contract will be terminated on 29/01/2026. For any queries, call 084143 option 2. CellC."
And I never requested and termination
I want to know how that could have happen
There's something strange going on I just received this sms from cell c "Your cancellation request was processed successfully and your contract will be terminated on 29/01/2026. For any queries, call 084143 option 2. CellC."
And I never requested and termination
I want to know how that could have happen
HD
Hendri D's updateReviewer Update
02 Feb 2026, 11:18Still waiting for a phone call its been 3 days
HD
Hendri D's update02 Feb 2026, 11:18
Reviewer Update
Still waiting for a phone call its been 3 days
Cell C's replyOfficial
02 Feb 2026, 14:47Dear Hendri D,
Thank you for reaching out to us and bringing this to our attention.
We sincerely apologise for the delay and understand your frustration in waiting for a response. Please be assured that we have followed up on your request, and your matter is currently under review.
We are experiencing a backlog at the moment, which may have caused the delay, but our Support Team will be contacting you as soon as possible to assist further. We truly appreciate your patience and understanding while we work to resolve this.
Regards,
Cell C | MMa
Thank you for reaching out to us and bringing this to our attention.
We sincerely apologise for the delay and understand your frustration in waiting for a response. Please be assured that we have followed up on your request, and your matter is currently under review.
We are experiencing a backlog at the moment, which may have caused the delay, but our Support Team will be contacting you as soon as possible to assist further. We truly appreciate your patience and understanding while we work to resolve this.
Regards,
Cell C | MMa
Cell C's reply02 Feb 2026, 14:47
Official
Dear Hendri D,
Thank you for reaching out to us and bringing this to our attention.
We sincerely apologise for the delay and understand your frustration in waiting for a response. Please be assured that we have followed up on your request, and your matter is currently under review.
We are experiencing a backlog at the moment, which may have caused the delay, but our Support Team will be contacting you as soon as possible to assist further. We truly appreciate your patience and understanding while we work to resolve this.
Regards,
Cell C | MMa
Thank you for reaching out to us and bringing this to our attention.
We sincerely apologise for the delay and understand your frustration in waiting for a response. Please be assured that we have followed up on your request, and your matter is currently under review.
We are experiencing a backlog at the moment, which may have caused the delay, but our Support Team will be contacting you as soon as possible to assist further. We truly appreciate your patience and understanding while we work to resolve this.
Regards,
Cell C | MMa