Item: Cell C
Rating: 1
Author: Debbie K

DK

Debbie K's updateReviewer Update

31 May 2022, 13:43

Good day. I am currently with cell c. It was on a business account with 3 other numbers. We cancelled the one number. This number then had to be reactivated and put onto prepaid. We want to port this number to Vodacom. We don’t want this number on cell c anymore. The number has been on prepaid for over 90 days. The number applicable is ***. I need this number ported to Vodacom and we have been through the process a million times almost and it still says declined.

DK

Debbie K's update31 May 2022, 13:43

Reviewer Update

Good day. I am currently with cell c. It was on a business account with 3 other numbers. We cancelled the one number. This number then had to be reactivated and put onto prepaid. We want to port this number to Vodacom. We don’t want this number on cell c anymore. The number has been on prepaid for over 90 days. The number applicable is ***. I need this number ported to Vodacom and we have been through the process a million times almost and it still says declined.

DK

Debbie K's updateReviewer Update

04 Jun 2022, 06:58

Because the boss daughter who has that number wants to change service providers. She is not happy with cell c data usage. She goes through a lot of data even though the house is on WiFi and the school has WiFi. So she can end up half way in the month with no data. Plus every time I call to have a statement emailed to us your system can’t email it. The person always says it’s sent but I receive nothing my side. Also when I phone the call centre no matter which number is given If they try put me through to another department the line goes dead. Every time. It’s extremely annoying and a waste of time and I never get to resolve a problem. I myself have been with Vodacom for over 20 years and never experience any issues like I have with cell c just working with them over the last few months. Two other numbers I have requested the upgrade in contract and as far as I am aware it is still not done. How is this not useless and why would I want to stay with someone that takes me months to resolve a problem. It’s pathetic

DK

Debbie K's update04 Jun 2022, 06:58

Reviewer Update

Because the boss daughter who has that number wants to change service providers. She is not happy with cell c data usage. She goes through a lot of data even though the house is on WiFi and the school has WiFi. So she can end up half way in the month with no data. Plus every time I call to have a statement emailed to us your system can’t email it. The person always says it’s sent but I receive nothing my side. Also when I phone the call centre no matter which number is given If they try put me through to another department the line goes dead. Every time. It’s extremely annoying and a waste of time and I never get to resolve a problem. I myself have been with Vodacom for over 20 years and never experience any issues like I have with cell c just working with them over the last few months. Two other numbers I have requested the upgrade in contract and as far as I am aware it is still not done. How is this not useless and why would I want to stay with someone that takes me months to resolve a problem. It’s pathetic

DK

Debbie K's updateReviewer Update

08 Jun 2022, 13:31

And what was the point in contacting me as nothing further has happened. We were there at cell c the weekend and the port from cell c to Vodacom has not been effected. This is completely useless. I don’t want this number on cell c anymore. It needs to move to Vodacom

DK

Debbie K's update08 Jun 2022, 13:31

Reviewer Update

And what was the point in contacting me as nothing further has happened. We were there at cell c the weekend and the port from cell c to Vodacom has not been effected. This is completely useless. I don’t want this number on cell c anymore. It needs to move to Vodacom

Useless cell c