VS
Vanessa S

1 reviews | Active since Feb 2018

09 Feb 2025, 18:38

Useless

WORST NETWORK NO ASSISTANC3 FROM 3 TECHNICAL STAFF members ...no network for 3 days no help spent hundreds calling them from another number...NO HELP

0
Replies (37)
VS
Vanessa S's update10 Feb 2025, 08:26
Reviewer Update
Yes plz assist me with the porting and cancelation I have reached my wits end with cell c....a female on the road with no network is a recipe for disaster...
VS
Vanessa S's update10 Feb 2025, 10:46
Reviewer Update
Thank you like I said being a rep on the road with no signal....its very dangerous...how do i call out if i have a flat tyre or worse ...seems like cell c does not care for the safety of their female clients. Will await call....sad that all your call centre clients were so unhelpful and nonchalant...after 20 years u guys have lost me as a client.
VS
Vanessa S's update10 Feb 2025, 11:45
Reviewer Update
Now I get a call from a consultant saying this probably means sim is damaged u need a new sim....doesn't assist further ...can someone professional plz contact on the number provided
VS
Vanessa S's update10 Feb 2025, 11:46
Reviewer Update
Still NO NETWROK PAYING FOR A SERVICE IM NOT RECEIVING AND U GUYS CANT EVEN ASSIST EITH A WAY FORWARD
VS
Vanessa S's update10 Feb 2025, 12:36
Reviewer Update
STILL NO CALL NO ASSISTANCE PLZ CAN SOMEONE CONTACT ME TO CANCEL MY CONTRACT AS IM NOT PAYING FOR THIS TERRIBL3 SERVICE
VS
Vanessa S's update10 Feb 2025, 13:08
Reviewer Update
I will try to get 1 today and revert with the details before 5
VS
Vanessa S's update10 Feb 2025, 13:19
Reviewer Update
Does the new sim have to be in my phone
VS
Vanessa S's update10 Feb 2025, 13:21
Reviewer Update
Do I need to put the new sim into the phone when I purchase it
VS
Vanessa S's update10 Feb 2025, 15:03
Reviewer Update
***
VS
Vanessa S's update10 Feb 2025, 18:12
Reviewer Update
Still no network after the sim swap ...I highly doubt cell c knows what they doing....3rd day now no network can't do my job effectively...unacceptable
VS
Vanessa S's update10 Feb 2025, 18:17
Reviewer Update
I think you guys need to assist to port my number to MTN and cancel my contract I cannot pay for this non existent service
VS
Vanessa S's update10 Feb 2025, 18:55
Reviewer Update
SPOKE TO AN EXTREMELY RUDE CONSULTANT AT 18: 55 SHE SLAMS THE PHONE DOWN ON ME AFTER YELLING AT ME ...I THIINK I HAD ENOUGH NOW ....PLZ GET SOMEONE TO CALL ME AND CANCEL MY CONTRACT ....HORRIBLE EXPERIENCE RUDE RUDE STAFF ...THANKS TO HER I NEVER WANT TO DEAL EITH CELL C AGAIN
VS
Vanessa S's update10 Feb 2025, 20:18
Reviewer Update
The outcome is the same...no network ...still can't make or receive calls.etc etc
VS
Vanessa S's update10 Feb 2025, 20:34
Reviewer Update
Unfortunately no change
VS
Vanessa S's update10 Feb 2025, 22:00
Reviewer Update
Not registered on network and emergency calls only
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Vanessa S's update11 Feb 2025, 12:38
Reviewer Update
Only can use if I put som into another phone... technician said I must check with cell c if u guys didn't block my phone ..plz check
VS
Vanessa S's update11 Feb 2025, 12:38
Reviewer Update
Sorry I meant if I put the sim in another phone then it works
VS
Vanessa S's update11 Feb 2025, 12:54
Reviewer Update
Seem to have network now ...thanknyou fir checking up and responding all the time...I really do appreciate it
VS
Vanessa S's update11 Feb 2025, 15:21
Reviewer Update
Can u plz check if cell c has coverage in the mparti dundee area ....I'm really struggling
VS
Vanessa S's update11 Feb 2025, 17:24
Reviewer Update
Any feedback yet
VS
Vanessa S's update11 Feb 2025, 18:54
Reviewer Update
Please it's 3 days now I'm struggling with no help or resolution
VS
Vanessa S's update12 Feb 2025, 11:17
Reviewer Update
Understanding my frustration does not help me plz call me and assist with porting my number

I'm NOT prepared to pay for a service I'm not getting
VS
Vanessa S's update12 Feb 2025, 15:22
Reviewer Update
Plz provide feedback by Friday...if u guys can't assist plz assist in porting me

I think you had more than enough time to investigate
Cell C
Cell C's reply12 Feb 2025, 16:05
Official
 Dear Vanessa,

Thank you for your patience. We’ll do our best to provide feedback by Friday and assist you with the matter. 

Kind regards,
Cell C | NZ
VS
Vanessa S's update13 Feb 2025, 09:03
Reviewer Update
Good day ...is there any feedback.. plz note I urgently need to make payments that are now over due etc etc...can you plz get someone to call me tomorrow at 10 with cancelation of my contract and porting my number. Plz also note I'm not prepared to pay any cancelation fees as this network issue is not my fault...I will await your call at 10 tomorrow with the above.. .thanks
VS
Vanessa S's update13 Feb 2025, 11:22
Reviewer Update
Thanks will await call re cancelation and assistance to port


Cell C
Cell C's reply13 Feb 2025, 11:44
Official
.
VS
Vanessa S's update13 Feb 2025, 11:58
Reviewer Update
Plz note I am available on my work number that you guys do have at 15 30 today...or 9:00 tomorrow morning .
VS
Vanessa S's update14 Feb 2025, 06:35
Reviewer Update
Hi...plz note it's a week now I have no signal and unable to do anything on my phone when in my home area I can't make payments etc...I'm late on my commitments. Plz get an agent to call me and cancel the new contract I recently took out and also assist with porting my number to MTN as I can't wait anymore for cell c to diagnose the problem ...plz also note I refuse to pay any cancelation fees as this is no fault of mine...plz call me asap as i need to sort this issue today and move on from this horrific experience ...being a sales rep and female i cannot travel all over with no signal in case of an emergency i will be stranded....thanks
VS
Vanessa S's update14 Feb 2025, 11:20
Reviewer Update
You can call my husband's number after 13: 00 will have access to his phone

Thanks
VS
Vanessa S's update15 Feb 2025, 11:47
Reviewer Update
Nobody bothered to call

I'd like my new contract cancelled ASAP and to be ported on Monday...I think a week to investigate is more than enough I have been patient but now I'm over it
VS
Vanessa S's update15 Feb 2025, 11:47
Reviewer Update
PLEASE keep to your promise CELL C and cancel my contract which I'm not prepared to pay any fees for etc..and port me to MTN
VS
Vanessa S's update15 Feb 2025, 13:09
Reviewer Update
Plz note no one called on the alternative number...I waited for your call.

Will await for assistance with cancelation and porting tomorrow

Thanks
VS
Vanessa S's update17 Feb 2025, 09:00
Reviewer Update
Plz note I'm available at 10 30 till 11 30 today on my husband's number...you guys do have it...I will await your call...it's been over a week now ...no signal all my payments are late UNACCEPTABLE...ALL I HEAR IS PROMISES AND EXCUSES NO DELIVERY THOUGH ...I WANT MY CONTRACT CANCELLED WITH IMMEDUATE EFFECT
VS
Vanessa S's update18 Feb 2025, 12:04
Reviewer Update
You guys keep calling me from social.media cell c division and claim your TECHNICAL dept can't get a hold of me yet you called me several times at work...why are url forcing me to keep the network when it doesn't work....I don't appreciate this really it's very ********* ...you guys keep.speaking in circles asking the same questions if there is no resolution at the time of 17: 00 today as you promised I will cancel the debit and contract ...NOT NEGOTIABLE
VS
Vanessa S's update20 Feb 2025, 14:16
Reviewer Update
Hi...I am using another phone ...network seems to be slightly better

Will be in touch if I experience any more issues
Cell C
Cell C's reply20 Feb 2025, 14:28
Official
Dear Vanessa,

Thank you for the update. We're glad to hear the network seems to be better. 

Please don't hesitate to reach out if you experience any further issues.

Regards,
Cell C | GN