useless call centre, useless agents and useless service provider......... completely annoyed.

<p>&nbsp;</p> <p style="margin: 0cm 0cm 0pt;"><font size="3" color="#000000" face="Calibri">On Friday 06/05/206, I went to Cell C at The Glen to apply for a router as I have an existing contract, to my surprise I was advised that the application was declined the agent who assisted me stated that the system indicates I have written off accounts, however she will call the next day to get clarity and advise me accordingly.</font></p> <p>&nbsp;</p> <p style="margin: 0cm 0cm 0pt;"><font size="3" color="#000000" face="Calibri">I got a call on Saturday 07/05/2016, the agent called me back to tell me that the application remains declined, as and I quote &ldquo;something about a consolidated loan, and some accounts being in arrears&rdquo;</font></p> <p>&nbsp;</p> <p style="margin: 0cm 0cm 0pt;"><font size="3" color="#000000" face="Calibri">At this point I am in total disbelieve as I am not aware of any accounts in arrears nor any consolidated accounts, I asked the agent to provide details so that I can go query the matter with the relevant service providers, </font></p> <p>&nbsp;</p> <p style="margin: 0cm 0cm 0pt;"><font size="3" color="#000000" face="Calibri">This is where my nightmare began, the agent from The Glen says she doesn&rsquo;t have any information and I should call the call centre on 084-140</font></p> <p>&nbsp;</p> <p style="margin: 0cm 0cm 0pt;"><font size="3" color="#000000" face="Calibri">I called and got transferred from pillar to post with no one being able to provide the correct information.</font></p> <p>&nbsp;</p> <p style="margin: 0cm 0cm 0pt;"><font size="3" color="#000000" face="Calibri">I eventually spoke to an agent Zakia who gave me the number for the legal department, a ***, I have lietrally been calling the whole day&nbsp;and the number&nbsp;seems incorrect it does not ring or anything. it simply has an engaged tne, i believe i was given the incorerct number simply because ZAKIA could not help me. REALLY!!!!</font></p> <p>&nbsp;</p> <p style="margin: 0cm 0cm 0pt;"><font size="3" color="#000000" face="Calibri">&nbsp;</font></p> <p>&nbsp;</p> <p style="margin: 0cm 0cm 0pt;"><font size="3" color="#000000" face="Calibri">I do not understand what is going on, and my level of frustration is growing by the second, I am highly irritated and need to have this matter resolved soon, I AGAIN CALL THE CENTRE FOR ESCALATION PROCESS AND TO MY SUPRISE BEING TRANSFERED YET AGAIN FROM PILLAR TO POST , i tried to resolve this matter in an amicable way but i am left with no choice but to log a complaint to get their attention.</font></p> <p>&nbsp;</p> <p style="margin: 0cm 0cm 0pt;"><font size="3" color="#000000" face="Calibri">&nbsp;</font></p> <p>&nbsp;</p> <p style="margin: 0cm 0cm 0pt;"><font size="3" color="#000000" face="Calibri">I humbly request you please look into my request and provide a detailed explanation as to what accounts that are being referred to i need details of these accounts , so that i can approach these creditors.</font></p> <p>&nbsp;</p> <p style="margin: 0cm 0cm 0pt;"><font size="3" color="#000000" face="Calibri">To my knowledge I am not aware of any accounts in arrears, and in order to query the matter accordingly I need proof.</font></p> <p style="margin: 0cm 0cm 0pt;">&nbsp;</p> <p style="margin: 0cm 0cm 0pt;"><font size="3" color="#000000" face="Calibri">HOW DIFFICULTY CAN THAT BE........................</font></p> <p>&nbsp;</p>