USELESS CALL CENTRE KEEPS STUFFING UP MY BILL

The billing department is unable to get my contract bill right. I upgraded in November 2024 and requested that all charges relating to my previous contract should be cancelled.

To my surprise when my new bill kicked in I still had extra charges relating to my old contract. I keep calling to resolve this to no avail.

They never take responsibility for the lack in doing their job correctly and somehow its always the customer's fault.