FS
Fabian S

1 reviews | Active since Nov 2016

16 Nov 2016, 10:49

Useless Call Centre Agents

<p>Phone this morning regarding reconnection of caller line. Advised that i must sent a proof of payment through. Firstly, the account was debited why do i need to forward a prove of payment. Secondly after all this done, why does take 72 hours for a line to reconnected. This is utterly disgrace full. The Call Centre staff is unhelpfuland just referred it to the back office. which conviently cannot be contacted. If the system needs be updated, then update it. </p> <p> </p> <p>Disgusted in the Call Centre</p>

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Replies (5)
Cell C
Cell C's reply16 Nov 2016, 10:58
Official

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply16 Nov 2016, 11:00
Official

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply16 Nov 2016, 11:06
Official

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply16 Nov 2016, 11:58
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply16 Nov 2016, 15:35
Official

Lungi has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Best regards,