useless call centre

After being on the phone for 21 minutes was advised by your call centre that there are no reported technical faults in my area Kommetjie, Cape Town. was given ref no. SD454781 and advised that it will take 24 hours before they will attend to the fault. Thinking that it might be my phone that is at fault I went to the cel c store Sunvalley who advised that there had been a terchnical fault since late yesterday and had received a e mail from cel c h/o this morning confirming the same ??? So your call centre kept me on the phone for 21 minutes on your 084 number which obviously I had to call from telcom. so I have been charged by telkom for 21 minutes at cel phone rates and was given the wrong information from your customer care line.<br> Please refund to me the cost of this call AND jack up your customer care who clearly don`t know what is going on