Useless Call Center Agents

I was just on the phone with your Retentions/ Upgrades department. Unfortunately I did not get the name of the consultant I was speaking 2. However after being on the call with her for almost 20 minutes, she finally took my order and advised someone else will call me to confirm my order. To my surprise, 2 seconds after the call I received an email with a renewal contract with the incorrect phone make. I tried to call the call center back with no luck. I now no longer want to go ahead with this contract they must cancel everything.