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Samantha M
1 reviews | Active since Aug 2021
24 Aug 2021, 17:40
USELESS BUNCH - NO CUSTOMER SERVICE
I paid my account on 27/7/2021. Cell C de-activated my account in 18/8 for "non-payment". I have been contacting their Customer Service, Proof of payments and `subscriber payments to get them to reacvtivate my account. The POP has been sent to them literally 100 times. There is an automated reply when you send emails, the message promises they will be in contact between 24 - 48 Hours. It is now 2 1/2 weeks later and i am still waiting. . There is no such thing as Customer Service as far as CELL C is concerned
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Replies (6)SM
Samantha M's updateReviewer Update
25 Aug 2021, 07:37I have sent it to 3 different email addresses - ***, *** and ***. I have sent about 50 emails, if not more, with my POP from African Bank. I use my phone for business and I have been unable to use it, resulting in lost business. The fact that no-one except 1 lady, Londiwe, rep**** but her response below proved she didn't even ready my mail - my contact number has been in the subject line and in the body of each email. I am very concerned that come the end of August, you are going to put 3 months of debit orders through my bank account. I have paid both June and July so the only due amount is at the end of August. I need someone to call me so I can discuss this. I am unable to phone anyone, even your Customer Care as my phone has been suspended. I am working from home and have no other phone I can use to call in. Please can this be sorted immediately Kindly note we are unable to assist because you have not included your Cell C number/ ID number/ Cell C account number.
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Samantha M's update25 Aug 2021, 07:37
Reviewer Update
I have sent it to 3 different email addresses - ***, *** and ***. I have sent about 50 emails, if not more, with my POP from African Bank. I use my phone for business and I have been unable to use it, resulting in lost business. The fact that no-one except 1 lady, Londiwe, rep**** but her response below proved she didn't even ready my mail - my contact number has been in the subject line and in the body of each email. I am very concerned that come the end of August, you are going to put 3 months of debit orders through my bank account. I have paid both June and July so the only due amount is at the end of August. I need someone to call me so I can discuss this. I am unable to phone anyone, even your Customer Care as my phone has been suspended. I am working from home and have no other phone I can use to call in. Please can this be sorted immediately Kindly note we are unable to assist because you have not included your Cell C number/ ID number/ Cell C account number.
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Samantha M's updateReviewer Update
25 Aug 2021, 07:39It's amazing that you respond immediately to a complaint on Hello Peter, but your Customer Care will not respond to someone who has sent over 50 emails. I find it shocking
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Samantha M's update25 Aug 2021, 07:39
Reviewer Update
It's amazing that you respond immediately to a complaint on Hello Peter, but your Customer Care will not respond to someone who has sent over 50 emails. I find it shocking
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Samantha M's updateReviewer Update
25 Aug 2021, 08:06I have sent the POP
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Samantha M's update25 Aug 2021, 08:06
Reviewer Update
I have sent the POP
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Samantha M's updateReviewer Update
25 Aug 2021, 10:33Hi, I have sent another email to you. Customer Service were unable to help as apparantly I failed the Security questions. She would not tell me which ones I failed and she would not ask them again. Please can someone phone me again. I am more than frustrated at this stage
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Samantha M's update25 Aug 2021, 10:33
Reviewer Update
Hi, I have sent another email to you. Customer Service were unable to help as apparantly I failed the Security questions. She would not tell me which ones I failed and she would not ask them again. Please can someone phone me again. I am more than frustrated at this stage
SM
Samantha M's updateReviewer Update
25 Aug 2021, 10:49Please can someone phone me soonest
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Samantha M's update25 Aug 2021, 10:49
Reviewer Update
Please can someone phone me soonest
Cell C's replyOfficial
25 Aug 2021, 11:16Kindly await our call. We will be in touch.
^NZ
^NZ
Cell C's reply25 Aug 2021, 11:16
Official
Kindly await our call. We will be in touch.
^NZ
^NZ