HV
Hanri V
1 reviews | Active since Apr 2012
16 Feb 2023, 15:15
Useless
The people at customer care does just not give a damn. I have requested information multiple times, and I am not getting the information. I can't phone through as I can't remember all my security answers because it's been a while. Their service is really pathetic and no one gets back to you on anything. I hate dealing with them and I hate the fact that I ever dealt with them!
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
16 Feb 2023, 15:22Dear Hanri Venter
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
Please note that these security check questions have been put in place to avoid possible ***** and to protect you as our customer. Do provide us with a brief description of your query so that we can assist.
Regards,
^TM
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
Please note that these security check questions have been put in place to avoid possible ***** and to protect you as our customer. Do provide us with a brief description of your query so that we can assist.
Regards,
^TM
Cell C's reply16 Feb 2023, 15:22
Official
Dear Hanri Venter
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
Please note that these security check questions have been put in place to avoid possible ***** and to protect you as our customer. Do provide us with a brief description of your query so that we can assist.
Regards,
^TM
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
Please note that these security check questions have been put in place to avoid possible ***** and to protect you as our customer. Do provide us with a brief description of your query so that we can assist.
Regards,
^TM
HV
Hanri V's updateReviewer Update
16 Feb 2023, 15:47I have requested a statement of my account as my account is under review and have been for a while and according to me the account have been settled. If it has been settled I need a letter to say its been paid up. I need this urgently.
I understand the security questions, but what am I supposed to do if I can't remember all the answers? Just not get assisted?
I understand the security questions, but what am I supposed to do if I can't remember all the answers? Just not get assisted?
HV
Hanri V's update16 Feb 2023, 15:47
Reviewer Update
I have requested a statement of my account as my account is under review and have been for a while and according to me the account have been settled. If it has been settled I need a letter to say its been paid up. I need this urgently.
I understand the security questions, but what am I supposed to do if I can't remember all the answers? Just not get assisted?
I understand the security questions, but what am I supposed to do if I can't remember all the answers? Just not get assisted?