Useless App, even more useless Customer Service!!! NOT TCF!

Why have a mobile app and then you still have to call your useless customer service:

deactivated 25 SMS bundles on the app - confirmed by SMS activated 50 SMS bundle on the app - didn't work/no SMS

called 140 gave me a long list of options, couldn't get through to customer service and went in circles giving everything BUT customer service!

I then googled customer service and found 135, called the number and got the exact same options and eventually 3/4 minutes later got through to a service consultant (Miss Ngwenya) who proceeded to tell me twice that I failed the security questions even though I gave accurate details based on my own information.

I then get told to call in again, to try and pass my security questions. Imagine! What BS, I then told I would not, as you people already wasted my time with your long IVR menus.

And Yes I got vulgar cause I was at this point pee'd off.

I gave her the info again and once I apparently failed, when asked what I got wrong I was told the is unable to advise.

I asked for her manager, waited 3 minutes, then told they busy and that they will call back... ja right!