TM
Tiyiselani M

1 reviews | Active since Jan 2011

01 Jun 2016, 08:24

Useless and lazy Agents,cellc you are going down

<p>on the 30th I recharged with R35 and they deducted R11 for emegency airtime was left with R24 made 1 call to another network for less than 2min and walaa R24 was gone ,yesterday after 7pm i had R5.66 and 17 free min made a call to a cellc number instead of taking from the minutes lol it took from my airtime and when i phoned 140 i got a shocking service from the durban team 1st Kwanele who gave me a hilarious service and hung up on me wow then Sbonga whom just transferred the call withought listening to me and leting ,me know that she transfering me i could hear that they dont want to help me they just wanted to get rid of my call continue chatting am not sure why they were at work if they dont want to help customers they are so useless and lazy am so irate,finally i was transfered to technical dept which i didnt understand why bt Lindokuhle was kind enough to log a case for me which was supposed to be done by the 2 previous agents and he is on technical and they are in customer care which they dont care,i need my money to be refunded and both agent to give me a courtesy call and apologise to a horible service they gave me</p>

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Replies (1)
Cell C
Cell C's reply01 Jun 2016, 09:24
Official

We apologise for the unsatisfactory service and inconvenience caused. One of our consultants will contact you and assist with this matter.

Regards

Cell C | PN