USELESS!!!!!!!

I just need a place where I can vent my frustration with Cell c's useless pathetic service.

I'm having a problem with updating my software on my iPhone which is on contract with Cell c, I went into three various branches for help only to be told the iPhone consultant/technician is not in he'll be back tomorrow (not sure if it's a standard Cellc excuse but that's what I've been told by all three stores) I went back only to be told they cannot help as they do not know what the problem might be (before even looking at the error) saying I need a strong wifi connection and sending me away.

AND I TRIED ON VARIOUS WIFI CONNECTIONS!!!!!!!!!

I went to iStore where I'm being charged R400 for a simple update. And why do I have to pay out of my pocket for iStore when I was told these kind of problems are covered free of charge by Cellc while the contract are still active. I called customer care for assistance only to get a operator repeating every word I am saying and laughing before putting the phone down in my ear.

I GUESS THIS IS THE KIND OF SERVICE YOU GET AFTER SIGNING ON THE DOTTED LINE.