USELESS!!!!!!

I phoned in December to move my debit order date from the 26th of the month to the last day of the month due to the fact that I moved to a different employer. I now get paid on the 28th of every month. They said it was too late to change, so I had to pay cash into their account for January. Now they have tried to deduct this amount again on the 26th of this month. Had to phone again, spoke to useless consultants.... That eventually put me through to the manager - Ba***eng. He promised to refund me the amount that I would be charged for the debit order not going through and would try and deduct again on Monday. Let us see if this happens as I have heard many promises. According to him it was a mistake on their side, they used the wrong codes to change my debit order date.... Not my problem!!!!