used iphone 7

<p>i recently moved from mtn to cell c in hope for better service but i seem to be disapointed already with less than 1 week of a purchase. i went to the westgate branch last week friday towards the closing time and purchased an iphone 7.I did not witness the consulatnt unwarapping box and i never put it to mind as i thought maybe its their procedure to check boxes if evrything is in place. prior i had an iphone 6s brand new from mtn and initial setup when you swicth on the phone it says hello and gives you setup options of lanaguage etc. i did not get that on the iphone 7, the guy just took my sim card and swicthed the phone on and told me iit was good to go. i arrived home and i experienced alot of problems.</p> <p>1. overheating when using it off the charger .</p> <p>2. battery drainage that was not consistent of new iphone 7</p> <p>3. the phoen was 32gb but the available space was only 22gb</p> <p>4. noticed other applications downloaded</p> <p> </p> <p>i then went to istore and they explained to me all iphones brand new do that setup which i did not which indicates the phone was used before and the space ram which did not make sense</p> <p> </p> <p>i took the phone back and explained to the manager he said he will check the security footage if the phone was unsealed and sent my phone for assessment</p> <p>now my concern is i have to wait close to 1 week without a phone ( when i called i was told to bring it in and i would be given a stand by phone, which i was then told was unavailable whe n i arrived) another concern already if cell c could do this to me and say it as a brand new phone what stops them from returning the phone and saying it has no issues ( while they have fixed the phone). I honestly just want a brand new device that i am paying so much money for that has no faults and would appreciate better customer service becaue the manager himself was so rude towards me and made me want to regret even purchasing the device and leaving mtn</p> <p> </p> <p> </p>