Urgent: Untraced Payment and Ongoing Incorrect Debits

Dear Cell C

I was contacted after my HelloPeter complaint and asked whether I would consider posting a positive review because the assistance improved after my complaint. While I acknowledge that communication became better, the actual issue is still NOT resolved. My payment remains untraced, my account continues to be debited incorrectly, and I am still being charged bank fees as a result. This matter has been ongoing for far too long and should have been resolved by now. I cannot post a positive review while I am still experiencing the same unresolved problem and financial loss. I expect: • Urgent resolution of the untraced payment • Immediate stop to incorrect debits • Reimbur*****t of all bank charges incurred Once this matter is fully resolved, I will gladly update my review accordingly.

Regards Roshana