Urgent sim swap promised but zero service

So the phone got ******, along with the sim, purchased on a contract.<br> <br> Bought a prepaid sim the following day, after which I called the call centre to urgently arrange a sim swap.<br> Was promised that I'd be given a call the following morning to do that.<br> <br> The following morning, I phoned the call centre before 10am once again to follow up, and the agent indicated that she'd mark it as urgent and that I'd be given a call within the next hour.<br> Suffice to say, that didn't happen!!!<br> <br> I then called after 2pm, and was then told that it takes 4 to 8 hours for somebody to respond. Apparently, only a specific department may deal with this, and you don't call them, but they call you! How useless!!!<br> <br> So, as a customer paying a monthly fee for a service and support that I'm not getting, what the hell is the point of continuing with Cell C.<br> Traumatic enough that the phone is ******, now just to get the service up and running again just adds more stress.<br> <br> Come on Cell C!!! I'm really close to just cancelling my contract.