URGENT: SIM Swap Assistance Required – Business Number

I am writing to formally request urgent assistance with a SIM swap for my Cell C number, *** which is linked to my business operations.

I recently lost my phone and SIM card a few weeks ago. The number is still active and registered in my name, however I have been unable to perform a SIM swap. On Sunday, 8 March at approximately 13:30, I contacted Customer Care and spoke to an agent named Aya, who unfortunately was unable to assist. I was advised to visit a branch. I then visited the Cell C Westgate branch on the same day and was assisted by Bonolo, who informed me that the matter needs to be escalated to Head Office due to the SIM showing limited recent usage.

The reason for limited usage is simply because most of my business activity is conducted via Wi-Fi, however the number remains active and critical for my business communications.

I urgently require assistance from the relevant department to authorize a SIM swap so that I can regain access to this number.

Please treat this matter as urgent and advise on the next steps required to resolve it immediately.

I appreciate your prompt assistance.