1 reviews | Active since Apr 2014
Urgent Review and Resolution of Billing Irregularities
To whom it may concern,
I am writing to express my extreme dissatisfaction and frustration regarding the ongoing billing irregularities and unauthorized debits from my bank account by Cell C. Despite numerous attempts to resolve this issue, the situation remains unresolved and is severely impacting my finances and credit record.
Recently, I was assured by a customer service agent that settling an amount of R1600 would bring my account up to date. I promptly made this payment, only to discover that subsequent debits continued to be withdrawn from my account in the following weeks. When I sought clarification, another agent informed me that there were outstanding amounts, contradicting the previous assurance. This inconsistency in information and the continuation of unauthorized debits have persisted for several months without resolution.
The lack of transparency and accountability in managing my account has not only caused financial distress but has also resulted in negative repercussions on my credit record due to the reversal of unpaid debit orders. This situation is unacceptable and requires immediate attention.
Therefore, I am formally requesting the following actions to be taken without delay:
1. A comprehensive audit of my account to ascertain the exact amount owing, including a detailed breakdown of all charges and payments. 2. A written confirmation via email detailing the precise outstanding balance on my account, along with an explanation for any discrepancies between previous communications and current statements.
3. An immediate cessation of any further unauthorized debits from my bank account until this matter is fully investigated and resolved.
I emphasize the urgency of this request as the ongoing financial implications and damage to my creditworthiness are substantial. Failure to address this matter promptly will leave me with no choice but to escalate my concerns through relevant consumer protection channels and legal avenues.
I expect a swift response and resolution to this matter within [specify a reasonable timeframe, from the date of this communication. Please acknowledge receipt of this complaint promptly.
Thank you for your immediate attention to this urgent matter. I trust that Cell C will take swift action to rectify these billing irregularities and restore my confidence in your service.
Yours sincerely,
Mr U Jooste
I hope this message finds you well. I am writing to inform you that my account has once again been debited with R2,197.32, which appears to be an unauthorized transaction.
As per our previous correspondence on this matter, and your assurance and confirmation by Inamandla that I should only pay R440 and send proof of payment to bring my account up to date, and that, no further debits would occur, this situation is highly concerning. It seems there is a significant disconnect between your social media department and collections department, which is causing confusion and inconvenience for customers like myself and many others.
It is truly disappointing that a reputable company like Cell C is operating in such a manner, reminiscent of a startup rather than a blue chip company.
Please investigate this matter promptly and provide me with a thorough explanation as to why these unauthorized debits are occurring despite assurances otherwise. I also request an immediate refund of the debited amount to my account.
I expect a swift resolution to this issue and appreciate your attention to this urgent matter. Should you require any further information from my side, please do not hesitate to contact me via email or phone.
Thank you for your prompt action on this matter.
Best regards,
Mr U Jooste
I hope this message finds you well. I am writing to inform you that my account has once again been debited with R2,197.32, which appears to be an unauthorized transaction.
As per our previous correspondence on this matter, and your assurance and confirmation by Inamandla that I should only pay R440 and send proof of payment to bring my account up to date, and that, no further debits would occur, this situation is highly concerning. It seems there is a significant disconnect between your social media department and collections department, which is causing confusion and inconvenience for customers like myself and many others.
It is truly disappointing that a reputable company like Cell C is operating in such a manner, reminiscent of a startup rather than a blue chip company.
Please investigate this matter promptly and provide me with a thorough explanation as to why these unauthorized debits are occurring despite assurances otherwise. I also request an immediate refund of the debited amount to my account.
I expect a swift resolution to this issue and appreciate your attention to this urgent matter. Should you require any further information from my side, please do not hesitate to contact me via email or phone.
Thank you for your prompt action on this matter.
Best regards,
Mr U Jooste