1 reviews | Active since Sept 2025
Urgent Request for Contract Cancellation – Non-Functional Router
I am writing to formally lodge a complaint regarding the Cell C, I ordered a WiFi router online. During the sales process, I was assured by cell c agent that the device would have good network coverage in my area (Atteridgeville), with an installment of R319 per month.
Upon receiving the router, I tested it immediately and found that it does not work in my area – it constantly shows “No Internet Connection.” When tested in other areas, it works, which confirms that the issue is coverage-related.
I contacted cell c support team and they provided settings to run on my phone before reinserting the SIM card into the router. Despite following all instructions they provided, to connect to a Vodacom tower as adviced the device still does not work in my area.
Today, when I contacted the call center again, I spoke to Mthokozisi and Nthabiseng who informed me that I must pay R7,000 to cancel the contract which is the total amount for the contract for 24 months. This is both unfair and unreasonable, as I am being asked to pay for a service that was misrepresented and that I cannot use at all.
We sincerely apologize for any inconvenience this may have caused. At your earliest convenience, could you kindly check your direct messages? We’ve sent you more information there so we can assist you further.
Regards
Cell C | LD
We sincerely apologize for any inconvenience this may have caused. At your earliest convenience, could you kindly check your direct messages? We’ve sent you more information there so we can assist you further.
Regards
Cell C | LD
i have sent the details you requested please resolve this issue.
i have sent the details you requested please resolve this issue.
I lodged a complain against cell c on the 19 then they told me that they will investigate the issue. I received a a message with reference number stating that network team is investing. A after a few days I receive a call from cell c saying that the matter is resolve the rower is far from where I stay they will send me a email that I can use to cancel. I did not receive the email when I follow up they said the matter is still under investigation the person who called me did not know what they are doing. aearly this week Nadin called me saying that the network team is done with the investigation they have concluded that they are going to send me a home rooter because it's stronger. To my suprise today she is posting an update on hellow Peter stating that matter is still under investigation with the network. Iam not happy because the rooter iam using is old and sometimes giving me problems the new one from cell c is unable to connect cell c keeps on saying matter resolve the next week they say matter under investigation iam tiered I thought the rooter is on its way to me I see this will be a long wait.
I lodged a complain against cell c on the 19 then they told me that they will investigate the issue. I received a a message with reference number stating that network team is investing. A after a few days I receive a call from cell c saying that the matter is resolve the rower is far from where I stay they will send me a email that I can use to cancel. I did not receive the email when I follow up they said the matter is still under investigation the person who called me did not know what they are doing. aearly this week Nadin called me saying that the network team is done with the investigation they have concluded that they are going to send me a home rooter because it's stronger. To my suprise today she is posting an update on hellow Peter stating that matter is still under investigation with the network. Iam not happy because the rooter iam using is old and sometimes giving me problems the new one from cell c is unable to connect cell c keeps on saying matter resolve the next week they say matter under investigation iam tiered I thought the rooter is on its way to me I see this will be a long wait.