Urgent: Request for Cancellation of Phone Delivery and Contract

Dear Cell C Customer Service,

I hope this email finds you well. I am writing to address an urgent matter regarding my recent experience with your company.

On March 13, 2023, I received a call informing me that I had been pre-selected for a phone, and after completing the application process, I was informed that everything was approved and that I would receive my phone within a week. However, despite numerous attempts to check the status of delivery, I have been unable to get any assistance.

Today, I received a call from the courier service confirming the delivery address and informing me that my phone was scheduled to be delivered between 09:00 and 17:00. However, as of now, the phone has not been delivered. Upon contacting the courier service again, I was informed that the address they have on file is Edgar's Woodlands, which is incorrect. I have not been associated with that company for over 10 years.

I am extremely disappointed and frustrated by this situation, especially considering that the address was confirmed earlier today. Given the lack of assistance from both Cell C and the courier service, I have decided that I no longer wish to proceed with the phone delivery or the associated contract.

Therefore, I kindly request that you cancel the contract and refrain from delivering the phone to the incorrect address. I would appreciate prompt confirmation of the cancellation and any further steps that need to be taken on my end.

Thank you for your attention to this matter. I look forward to your prompt resolution of the issue.

MBINI Lucky Sarah Mashifane ***