URGENT REFUND QUERY

On the 24th I made a cash payment via easy pay and sent thru my POP to proof of payments email address and I called in to change my debit order from my standard bank account to the FNB account. I was told that the debit order will run on the 25th Feb and I was not informed about the 24 hours.

On the 26 Jan my debit order went off on my FNB account and I call in again to question it. The person told me that I have to call in on Monday because both payments have not reflected yet. I called in on Monday and the lady was so rude with me telling me about the 24hours turn around time for the debit order even thou I told her I didn't know abt it. She however escalated my query and I received my reference numbers and I waited my 7 working days as that is what she told me. In that time I received 2 calls from cell c but I'm unable to answer my phone and I called cell c back and they said no1 has left any note on my account and I should wait for a call again.

On the 4th I tried calling cell c again and I couldn't get thru whenever I called I go thru to collections and the calls get cut. I chated to someone via Facebook messenger and the consultant advised I will receive a call. No one called me. On Tuesday I used my friends phone to call in coz I was still not able to call in. The consultant said my case was closed because I never answered the calls. YET AGAIN I TOLD THE CONSULTANT I CAN NOT ANSWER MY PHONE DURING WORKING HOURS. I EVEN TOLD THE PERSON TO CALL AT 1PM AND NO1 DID. Thursday I got a voicemail from cell c and I finally got thru to them when i called back. After numerous emails sent to cell c to give my work number no1 has called me back. The guy told me that they never received my POP but my cash payment was allocated to my account and that the credit amount has now moved to my February statement I didn't ask for that I want a refund. Today I called again coz its Saturday I am at home and can answer my phone. The woman tells me that its gonna be escalated yet again and Monday and Tuesday they will see to it. and then it takes 7 days for the money to refunded. Yet again I have to wait since the 28 Jan. I work in a call centre and a refund does not take so long and finance does not have to call the customer to confirm details when the agent confirmed all my details already.

Can I please have my money back. When we owe u. U quick to contact us and harass us but now u giving me the run around for my own money.

I sent thru my pop again to **********