Urgent: Refund and Compensation Request for Erroneous Payment – Ongoing Unresolved Case

Cell C doest care for customer service. but after every call they want you to rate their service, lol i have over 20 cases numbers and ive dealt with several team leaders namely: ndiveni , cohon nJabulo all from the contracts department and the most recent was a "CEO called Nkosi". ive spent more that 10 hours in calls, i have over 20 unresolved cases, and 40 emails. but still nothing,

Subject: Urgent: Refund and Compensation Request for Erroneous Payment – Ongoing Unresolved Case Dear Cell C Customer Support, I hope this message finds you well. Please find below the email trail and attached documentation regarding multiple attempts I have made to contact Cell C about a refund for an amount I transferred into your account in error. Despite numerous emails and follow-ups, there has been no resolution, and no one from your team has responded appropriately to rectify this issue. It is extremely disappointing that, even after all the supporting documents – including proof of payment and my bank details – were submitted as far back as the 6th of May and shared multiple times thereafter, my refund remains unpaid. On the 9th of May, I was assured by a Cell C representative, Mrs. Cohen, that the refund would be processed by that date. Today, however, I was informed by your manager, Mrs. Ndiveni, that there was allegedly a delay due to missing bank details and proof of payment. This is completely unacceptable, as both Mr. Cohen and Mr. Ndiveni were CC’d in all correspondence where those exact documents were provided. This lack of communication and follow-through reflects extremely poorly on Cell C’s commitment to customer service – especially towards long-standing customers like myself, who have remained loyal for over 25 years. I now formally demand: 1. Immediate refund of the full amount transferred in error. 2. Written confirmation of when the refund will reflect in my bank account. 3. Compensation for the stress, inconvenience, and lack of service I have experienced throughout this matter. If this issue is not resolved within 5 working days, I will have no choice but to escalate this matter further through external regulatory bodies and consumer protection agencies. I trust that Cell C will now treat this matter with the urgency and seriousness it deserves. Sincerely, Roeshdeen Harris ***

---------- Forwarded message --------- From: Roeshdeen Harris <***> Date: Thu, 8 May 2025 at 07:37