Urgent: Ongoing harassment after Cell C account fully settled

To whom it may concern,

I am extremely frustrated and disappointed with how this entire situation has been handled.

I previously had an account with Cell C that went into arrears for R14,000. I settled the full amount, received a paid-up letter from Cell C, and was told the account was closed. Yet somehow, months later, this issue is still haunting me.

Cell C has now handed my account over to a company called Nimble, and they have been harassing me every single day, demanding an additional R500. I have sent them the paid-up documents multiple times, but they continue to ignore the proof and keep calling.

I contacted the credit bureau, and according to them, Cell C never updated my profile — despite giving me a paid-up letter. This is unacceptable and shows a complete lack of responsibility on your part.

I need Cell C to fix this immediately:

Update my credit bureau profile to reflect the paid-up status.

Tell Nimble to stop contacting me, because this matter was settled in full.

This has been going on for over four months and I am honestly fed up. I paid what I owed, yet I am the one being punished because Cell C did not update its records.

Right now, I wouldn’t recommend anyone settle their account with Cell C, because clearly you do not update your records, and customers end up dealing with harassment long after paying their debts.

Fix this now.