Urgent: Need Immediate Assistance to Cancel Cell C Contract!

I am EXTREMELY frustrated with my recent experience trying to CANCEL my contract with Cell C, which I signed on October 2nd.

Initially, I was told my phone would arrive within 2 to 5 WORKING DAYS. After five days, I called for an update and received CONFLICTING information: first, I was told the phone was with the DELIVERY COURIER, then I was informed it was OUT OF STOCK. This led me to visit a Cell C STORE directly, as I urgently needed the phone.

Since Monday, I have been trying to CANCEL the order, but CUSTOMER SERVICE agents have been UNHELPFUL and HOSTILE. One agent refused to provide a REFERENCE NUMBER and only gave me his first name, which is UNACCEPTABLE. Today, I was told my contract was CANCELED, but without any PROOF or CONFIRMATION.

I am EXHAUSTED from being TRANSFERRED between departments and hearing DIFFERENT STORIES from every agent I speak to. This experience has been INCREDIBLY DISTRESSING, and I deeply REGRET making this call in the first place.

I urge anyone considering a contract with Cell C to avoid doing so over the phone. For PEACE OF MIND, go to a STORE instead.

Can someone please assist me in officially CANCELLING this contract and providing PROOF of cancellation? I'm at my WIT'S END.