URGENT ITC REFERENCE NUMBER

<p>I called Cellc Customer service on the 28/06/2016 at 15:00 regarding a lost phone which had to be blacklisted. The operator then took down my details and told me to wait for 24-48 hours. I then went to my insurance to enquire regarding my matter and was advised that I have to claim within 48hours. Having received this information I called cellc back to let them know about the development and was told nothing could be done. Today (29/06/2016) at 16:15 after no communication of my itc reference number I called cellc again and spoke to an operator who then told me the case was escalated and he had no knowledge why, I asked to be transferred to his supervisor (Artwell) who told me it’s because my sim card was not ricad and there was nothing he could do. Now my main problem is that my insurance clearly stated that I had to claim within 48 hours or they can’t assist me, considering I still need to take my itc reference number and go open a case before 48 hours I will run out of time. There is no sense of urgency especially because I need to claim a ****** phone.</p>