Urgent Complaint: Unauthorized Debit Orders and Failure to Cancel Contract

thank you coz now im on minus 500 becaise of cell its not fair for me to pay that even last month i paid over ,and wat frustrates me even wen we escalate we are not taken seriou as a client , will await for the call

Thank you

Good day,I am writing to formally escalate this matter.Following your previous response, I did receive a call from one of your consultants. Unfortunately, I was unhappy with the manner in which the call was handled. The consultant was dismissive of my concerns and refused to assist me with cancelling the contract despite the financial difficulties I have explained on multiple occasions.I previously advised that I was willing to make manual payments, however multiple debit orders were still processed against my account, resulting in my FNB account going into a negative balance and causing additional bank charges.I feel that my concerns are not being taken seriously, despite my repeated communication and efforts to resolve this matter amicably.I am once again requesting that this contract be cancelled or that an alternative resolution be provided urgently, as I cannot continue with the current debit order situation.Please escalate this matter to a senior consultant or manager for urgent intervention.Kind regards,
Nelly

Thank you

Dear Cell C GM, Thank you for your feedback. I am dissatisfied with the manner in which this matter has been handled, as your response appears focused on defending the account rather than addressing my actual concerns. I was never informed about the alleged outstanding balance or unsuccessful debit orders until I personally raised concerns regarding the account. Had proper communication been provided earlier, this matter could have been addressed before restrictions and additional bank charges occurred. Furthermore, I was never informed about any prorated charges on my account. Your response now states that prorated billing does not apply in this instance, however this was never properly explained or communicated to me beforehand, which added to the confusion regarding the billing discrepancies I queried. Due to the repeated unsuccessful debit orders and ongoing deductions linked to this contract, I have continuously incurred bank charges and financial inconvenience. Even today, another bank charge was deducted because of Cell C transactions on my account. This situation is unfair and unacceptable. I also want clarity on why my account was accessed multiple times without properly resolving the matter or providing a clear breakdown that justifies the charges being claimed. Given the poor service experience, ongoing billing disputes, and financial prejudice caused to me, I no longer wish to continue with this contract. Please treat this email as a formal request for immediate cancellation of the contract and provide me with the necessary cancellation process and final settlement details in writing.
Regards,
Nelly

I previously requested the cancellation of my Cell C account and removal of my personal details, however there has been no response for several days. Despite this, Cell C has continued to process/attempt debit orders on my account. As a result, my bank account is now overdrawn (currently -R458). This situation is unacceptable because:

• My cancellation request has been ignored
• My request for removal of details has not been actioned
• Unauthorized debits are still being processed
• I am now suffering financial loss due to this delay

I formally request:

1. Immediate cancellation of my account
2. Immediate cessation of all debit attempts
3. Refund/reversal of all unauthorized debits
4. Confirmation that my personal details have been removed from their system

If this is not resolved urgently, I will escalate this matter to the relevant regulatory bodies, as this is now causing ongoing financial harm.

I acknowledge your response, however I do not accept the ongoing debits or the handling of this matter. I have repeatedly requested cancellation of this account since February due to poor service and unresolved issues. Despite this, debit orders have continued, causing ongoing financial harm including bank charges and a negative bank balance. I have already instructed that I do not want this contract and I am not willing to continue under these conditions. The continued debiting of my account without resolution of my cancellation request is unacceptable. To be clear:

• I am requesting immediate cancellation of this account
• I am requesting that ALL debit order attempts be stopped immediately
• I dispute the ongoing debits and the resulting charges on my account
• I am unable to provide “proof of payment” for successful debits because the issue is that these deductions are not reflecting correctly and are part of the dispute

I am not agreeing to continue this contract. Please escalate this urgently for cancellation confirmation and final closure of the account. I expect written confirmation that no further debits will be processed and that cancellation has been effected.

Dear Cell C Customer Service,I am writing to express my frustration regarding the cancellation of my Cell C contract.I previously requested that my contract be cancelled, however, to date no one has contacted me or assisted me with the cancellation process. Despite my request, Cell C continues to attempt debits against my bank account, which has resulted in unnecessary bank charges being incurred on my FNB account.Furthermore, I received a statement yesterday indicating that I owe approximately R1,000. I do not understand how this amount has accumulated, as my services have long been suspended. I am not receiving any service, making calls, or using any data, yet I continue to be billed.I would like Cell C to urgently:

1. Confirm the status of my cancellation request.
2. Immediately stop all debit attempts against my account.
3. Provide a detailed explanation of the charges reflected on my account.
4. Reverse any incorrect charges that have been added after my cancellation request.
5. Provide written confirmation that this matter has been resolved.

I have made several attempts to resolve this issue directly with Cell C without success. If this matter is not addressed urgently, I will have no option but to escalate my complaint further through HelloPeter and other relevant consumer complaint channels.I look forward to your urgent response.

Good day

Im stil waiting for way foward n u still causing more charged. And this account not cancelled

As per my previous messages cancel this contract i dont want it anymore.i wrote over 30 msgs n no way foward

My conttract still not cancelled as i advised ...are we forced now to keep a contract..kindly urgently assit witj cancellations

I long asked for this contract to be cancelled no one is attending to it untill now.

No i didnt make payment towards anything..i long requested for this to be cancelled bt .feet is been dragged for months till now..