Urgent Complaint – Unauthorized Debit After Contract Cancellati

Good day

I am writing to formally escalate my complaint regarding an unauthorized debit of R558.92 on April 1st, 2025, despite returning the device and lodging a complaint.

Background of My Complaint:

On March 3rd, 2024, I received a call from a Cell C sales consultant offering me a cellphone contract. i greed.

On March 14th, 2024, I returned the device as it did not match what was agreed upon.

On March 27th, 2024, I contacted customer care to check the status of my cancellation, only to find that no action had been taken.

I was transferred between six consultants before speaking to a supervisor named Dineo, who assured me that the matter would be escalated.

Despite this, on April 1st, 2024, my account was debited for R558.92, which should not have occurred given the cancellation.

Request for Immediate Resolution:

1. Immediate Reversal of the R558.92 Debit – As the contract should have been canceled, this deduction is invalid.

2. Written Confirmation of the Contract Cancellation – I need official confirmation that my contract has been canceled and that no further debits will occur.

3. Assurance of No Negative Credit Record – I request confirmation that this matter will not affect my credit profile.

Please address this matter urgently. If I do not receive a response within 5 business days, I will escalate the issue to the Consumer Goods and Services Ombudsman and other relevant authorities.

You may reach me at [***] or [***] for any further information.

I expect your prompt resolution to this issue.

Best regards, Marcia Ntimbane *** ***