Urgent Complaint Regarding Incorrect Device and Unjust Billing

IM VERY ****ED OFF AND SICK WITH CELLC On MAY 2024 I took out a contract and specifically requested a Huawei Nova Y72. However, I was sent a Huawei Nova Y71 instead. As soon as I realized the mistake, I immediately contacted Cell C to inform you of the error. I was assured that the courier would collect the incorrect device, and I have not used it at all Despite my prompt communication and the fact that this mistake was not my fault, I have been billed for the device I never used. To make matters worse, this incorrect amount has been listed on my credit record, which is unfair and damaging to my credit score.