Urgent Complaint – Refund Still Not Received Since October (Case #***)

Dear Cell C Team,

I am extremely disappointed with the lack of action regarding my refund of R1000, which I have been following up on since October 2024. Despite multiple assurances that the payment has been processed, I have yet to receive the funds. This ongoing delay, combined with poor communication, is completely unacceptable.

My case number is ***, and I am now giving you until the end of January 2025 to resolve this matter and ensure the funds reflect in my account. If this issue remains unresolved by then, I will have no choice but to escalate the matter further by involving my legal team and publicly sharing my experience on social media.

I have sent the proof of payment and everything on email. I expect an urgent response with a clear and detailed update on the status of my refund.

I hope to see immediate action taken.