Urgent Complaint: Continued Collection Attempts Despite Paid-Up Account

Subject: Urgent Complaint: Continued Collection Attempts Despite Paid-Up Account

To: *** Cc: *** Date: [Insert today’s date]

Dear Cell C Collections Department,

I am writing to formally lodge a complaint regarding my Cell C account, ID/Passport: ***, Account Code: ***, which has already been confirmed as paid up, as per the official Paid-Up Letter dated 23 July 2025 issued by your office.

Despite this confirmation, I continue to receive SMS messages and emails from a company claiming to have been handed my account by Cell C for collection. Specifically, on [insert date you received the SMS], I received the following message:

> “Dear Customer, the discount on your Cell C account of 30% is still available. To find out more, Contact CSS urgently on *** ***.”

This is unacceptable, as my account has been settled in full, and this ongoing contact is causing unnecessary stress, confusion, and damage to my credit standing.

I kindly request that you:

1. Immediately investigate why collection attempts are continuing despite the account being paid up.

2. Confirm in writing that all collection activities on this account have been permanently ceased.

3. Ensure all third-party collectors are informed that the account has been settled.

4. Confirm that my credit profile has been updated accordingly and no negative information remains.

Please treat this matter with urgency. I expect written confirmation of the resolution within 7 working days.

Thank you for your prompt attention.

Yours sincerely,

Refilwe Makgae *** ***