CS
Chaka S
1 reviews | Active since Feb 2020
20 Oct 2025, 10:44
Urgent: Cell C Still Billing GetMore After Cancellation
I cancelled GetMore on 09 September 2025 and have an SMS confirmation: “Your Getmore cancellation request is being processed - we are sorry to see you go! - To reactivate call *** or email ***”
Despite this, Cell C is attempting to debit R570 on Thursday instead of my contract amount of R399.
My numbers: *** / ***
I demand: 1. Stop the incorrect debit immediately 2. Reverse any wrong charges 3. Confirm my bill reflects R399 only If this is not resolved, I will escalate to ICASA and the Consumer Protection Office.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
20 Oct 2025, 10:51Dear Chaka Segone,
Thank you for contacting Cell C. We sincerely apologize for the inconvenience caused.
To help us escalate your query and resolve the billing issue, kindly confirm the Cell C number associated with the Get-More subscription.
Once we have the correct details, we’ll investigate and provide feedback as soon as possible.
Kind regards,
Cell C | TM
Thank you for contacting Cell C. We sincerely apologize for the inconvenience caused.
To help us escalate your query and resolve the billing issue, kindly confirm the Cell C number associated with the Get-More subscription.
Once we have the correct details, we’ll investigate and provide feedback as soon as possible.
Kind regards,
Cell C | TM
Cell C's reply20 Oct 2025, 10:51
Official
Dear Chaka Segone,
Thank you for contacting Cell C. We sincerely apologize for the inconvenience caused.
To help us escalate your query and resolve the billing issue, kindly confirm the Cell C number associated with the Get-More subscription.
Once we have the correct details, we’ll investigate and provide feedback as soon as possible.
Kind regards,
Cell C | TM
Thank you for contacting Cell C. We sincerely apologize for the inconvenience caused.
To help us escalate your query and resolve the billing issue, kindly confirm the Cell C number associated with the Get-More subscription.
Once we have the correct details, we’ll investigate and provide feedback as soon as possible.
Kind regards,
Cell C | TM
CS
Chaka S's updateReviewer Update
20 Oct 2025, 11:02Thank you for your response.
The Cell C numbers associated with the GetMore subscription are:
***
***
Please note that I already have an SMS confirmation from GetMore dated 09 September 2025 confirming cancellation. Despite this, my account is still being billed R570 instead of R399.
I request urgent action to:
1. Correct my account to reflect R399
2. Reverse any incorrect charges
3. Confirm in writing that the correct amount will be billed going forward
The debit order is scheduled for Thursday, so this matter is urgent.
The Cell C numbers associated with the GetMore subscription are:
***
***
Please note that I already have an SMS confirmation from GetMore dated 09 September 2025 confirming cancellation. Despite this, my account is still being billed R570 instead of R399.
I request urgent action to:
1. Correct my account to reflect R399
2. Reverse any incorrect charges
3. Confirm in writing that the correct amount will be billed going forward
The debit order is scheduled for Thursday, so this matter is urgent.
CS
Chaka S's update20 Oct 2025, 11:02
Reviewer Update
Thank you for your response.
The Cell C numbers associated with the GetMore subscription are:
***
***
Please note that I already have an SMS confirmation from GetMore dated 09 September 2025 confirming cancellation. Despite this, my account is still being billed R570 instead of R399.
I request urgent action to:
1. Correct my account to reflect R399
2. Reverse any incorrect charges
3. Confirm in writing that the correct amount will be billed going forward
The debit order is scheduled for Thursday, so this matter is urgent.
The Cell C numbers associated with the GetMore subscription are:
***
***
Please note that I already have an SMS confirmation from GetMore dated 09 September 2025 confirming cancellation. Despite this, my account is still being billed R570 instead of R399.
I request urgent action to:
1. Correct my account to reflect R399
2. Reverse any incorrect charges
3. Confirm in writing that the correct amount will be billed going forward
The debit order is scheduled for Thursday, so this matter is urgent.
Cell C's replyOfficial
20 Oct 2025, 11:11Thank you for your response and for providing the associated Cell C numbers.
We have referred your Get-More to our team for urgent investigation and will be in touch to assist further.
We appreciate your patience and will ensure you receive feedback as soon as possible.
Kind regards,
Cell C | TM
We have referred your Get-More to our team for urgent investigation and will be in touch to assist further.
We appreciate your patience and will ensure you receive feedback as soon as possible.
Kind regards,
Cell C | TM
Cell C's reply20 Oct 2025, 11:11
Official
Thank you for your response and for providing the associated Cell C numbers.
We have referred your Get-More to our team for urgent investigation and will be in touch to assist further.
We appreciate your patience and will ensure you receive feedback as soon as possible.
Kind regards,
Cell C | TM
We have referred your Get-More to our team for urgent investigation and will be in touch to assist further.
We appreciate your patience and will ensure you receive feedback as soon as possible.
Kind regards,
Cell C | TM