AA
Ayshe A
1 reviews | Active since Nov 2023
10 Jun 2026, 10:41
Urgent attention
***** and bad service.. my contract expired in 2025. I send several emails to also.inform them i dont want to renew!! I.didnt even switch that simcard on! And still they kept on charging me! Now the even cause a judgement on my name and ID. If cell c does not rectify this matter right now i will go to the police and open a case. This needs to get removed from my name and ID. I went to the store in new town mall also about this
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
10 Jun 2026, 10:55Dear Ayshe Azeem,
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience caused.
We take your concerns very seriously, particularly regarding the alleged continued billing after your contract expiry and the impact on your credit record. Please be assured that your complaint has been escalated to our relevant support and escalations team for urgent investigation and review.
Our team will thoroughly assess your account history, billing records, and previous correspondence to determine what transpired and to ensure that the matter is resolved appropriately. This includes reviewing the dispute around the contract status and any actions taken that may have affected your credit profile.
A member of our support team will contact you directly to assist further and provide you with feedback on the next steps.
We appreciate your patience and the opportunity to resolve this matter.
Kind regards,
Cell C | GM
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience caused.
We take your concerns very seriously, particularly regarding the alleged continued billing after your contract expiry and the impact on your credit record. Please be assured that your complaint has been escalated to our relevant support and escalations team for urgent investigation and review.
Our team will thoroughly assess your account history, billing records, and previous correspondence to determine what transpired and to ensure that the matter is resolved appropriately. This includes reviewing the dispute around the contract status and any actions taken that may have affected your credit profile.
A member of our support team will contact you directly to assist further and provide you with feedback on the next steps.
We appreciate your patience and the opportunity to resolve this matter.
Kind regards,
Cell C | GM
Cell C's reply10 Jun 2026, 10:55
Official
Dear Ayshe Azeem,
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience caused.
We take your concerns very seriously, particularly regarding the alleged continued billing after your contract expiry and the impact on your credit record. Please be assured that your complaint has been escalated to our relevant support and escalations team for urgent investigation and review.
Our team will thoroughly assess your account history, billing records, and previous correspondence to determine what transpired and to ensure that the matter is resolved appropriately. This includes reviewing the dispute around the contract status and any actions taken that may have affected your credit profile.
A member of our support team will contact you directly to assist further and provide you with feedback on the next steps.
We appreciate your patience and the opportunity to resolve this matter.
Kind regards,
Cell C | GM
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience caused.
We take your concerns very seriously, particularly regarding the alleged continued billing after your contract expiry and the impact on your credit record. Please be assured that your complaint has been escalated to our relevant support and escalations team for urgent investigation and review.
Our team will thoroughly assess your account history, billing records, and previous correspondence to determine what transpired and to ensure that the matter is resolved appropriately. This includes reviewing the dispute around the contract status and any actions taken that may have affected your credit profile.
A member of our support team will contact you directly to assist further and provide you with feedback on the next steps.
We appreciate your patience and the opportunity to resolve this matter.
Kind regards,
Cell C | GM
AA
Ayshe A's updateReviewer Update
10 Jun 2026, 15:20Please do attend to this matter asap and fix my credit as now i have a huge problem. As the contract expired. And the account has not been closed!!
AA
Ayshe A's update10 Jun 2026, 15:20
Reviewer Update
Please do attend to this matter asap and fix my credit as now i have a huge problem. As the contract expired. And the account has not been closed!!
Cell C's replyOfficial
10 Jun 2026, 15:26We understand the seriousness of your concerns regarding your credit profile and the impact this matter is having on you. Please be assured that your case remains with our escalations team for urgent investigation.
Cell C | NZ
Cell C | NZ
Cell C's reply10 Jun 2026, 15:26
Official
We understand the seriousness of your concerns regarding your credit profile and the impact this matter is having on you. Please be assured that your case remains with our escalations team for urgent investigation.
Cell C | NZ
Cell C | NZ