Urgent Assistance Required: Samsung S24 Ultra Upgrade and Lack of Follow-Up

Dear Cell C Support Team,

I am writing to express my frustration regarding an issue I encountered while attempting to upgrade to the **Samsung S24 Ultra (512GB)** on the **Elevate 2 plan**.

I was in contact with one of your sales representatives, who informed me that the contract price for this device would be **R1,800 x 24 months**. I informed her that the price for this phone is **R1,549 x 24 months** on the Elevate 2 plan, and I understand that the store and warehouse are currently out of stock.

I requested to speak to a team leader or manager to clarify this, but the sales representative stated that no one was available at the time. She later claimed that the team leader had confirmed the R1,800 price. Despite my request for a follow-up call to further discuss the situation, I have not received any response, which leads me to believe that my message was not relayed, and I question whether the team leader was even consulted.

This lack of communication and follow-up is unacceptable. All I want is to upgrade to the **Samsung S24 Ultra (512GB)** on the **Elevate 2 plan** at the correct price of **R1,549 x 24 months**, similar to my current **Samsung S23 Ultra (512GB) contract**, which is **R1,500 x 24 months**.

I would appreciate if someone from management could contact me directly to resolve this matter as soon as possible, as I have been waiting for a response in vain.

Thank you for your urgent attention to this matter!