SD
Samantha D
1 reviews | Active since Apr 2023
27 Dec 2025, 13:45
URGENT!! **** ALERT CELL C
Hi Team,
I need someone who will be able to assist me.
I called on the 27th of November 2025 to cancel my Sim card data contract that was going to expire on the 27th of December 2025 and the gentle I spoke too informed me that during that time they have a black Friday data deal for 100g at night and during the day.
So I decided to call call c today because he said my data should kick in by today and these nothing and the lady I spoke to today said my data contract was never canceled and it's very much active!!!! I told him I called and I spoke to someone. Usually these a way to pull up call recordings I called using *** and my ID number is ***. I need this sorted ASAP!! I need the old Sim card data cancelled as agreed and I called in time so this is your fault and I need the new contract which was promised loaded ASAP
Helpful (0)
Replies (26)0
Replies (26)
Cell C's replyOfficial
27 Dec 2025, 14:10Dear Samantha D,
Thank you for reaching out and sharing your experience.
We sincerely apologize for the inconvenience caused. We’ll investigate your previous call to confirm the cancellation of your old SIM card data and ensure your new data plan is loaded as promised.
Please allow us some time to sort this out, and we’ll update you as soon as possible.
Regards,
Cell C | CM
Thank you for reaching out and sharing your experience.
We sincerely apologize for the inconvenience caused. We’ll investigate your previous call to confirm the cancellation of your old SIM card data and ensure your new data plan is loaded as promised.
Please allow us some time to sort this out, and we’ll update you as soon as possible.
Regards,
Cell C | CM
Best regards,
Cell C's reply27 Dec 2025, 14:10
Official
Dear Samantha D,
Thank you for reaching out and sharing your experience.
We sincerely apologize for the inconvenience caused. We’ll investigate your previous call to confirm the cancellation of your old SIM card data and ensure your new data plan is loaded as promised.
Please allow us some time to sort this out, and we’ll update you as soon as possible.
Regards,
Cell C | CM
Thank you for reaching out and sharing your experience.
We sincerely apologize for the inconvenience caused. We’ll investigate your previous call to confirm the cancellation of your old SIM card data and ensure your new data plan is loaded as promised.
Please allow us some time to sort this out, and we’ll update you as soon as possible.
Regards,
Cell C | CM
Best regards,
SD
Samantha D's updateReviewer Update
29 Dec 2025, 10:56Thank you for your feedback.
Please let me know because I refuse to get charged next month when I called right in time to cancel the existing Sim card data contract only to be told it was never canceled.
The R300 black Friday special I was told it will kick in on the 27th of December only to find out it was never activated
Please let me know because I refuse to get charged next month when I called right in time to cancel the existing Sim card data contract only to be told it was never canceled.
The R300 black Friday special I was told it will kick in on the 27th of December only to find out it was never activated
SD
Samantha D's update29 Dec 2025, 10:56
Reviewer Update
Thank you for your feedback.
Please let me know because I refuse to get charged next month when I called right in time to cancel the existing Sim card data contract only to be told it was never canceled.
The R300 black Friday special I was told it will kick in on the 27th of December only to find out it was never activated
Please let me know because I refuse to get charged next month when I called right in time to cancel the existing Sim card data contract only to be told it was never canceled.
The R300 black Friday special I was told it will kick in on the 27th of December only to find out it was never activated
Cell C's replyOfficial
29 Dec 2025, 11:05Dear Samantha D,
Thank you for reaching out.
We understand your concern regarding being charged for the next billing cycle. Please be assured that we are actively investigating the previous interaction to confirm whether the cancellation of the old SIM card data contract was processed as requested. We are also verifying the activation status of the R300 Black Friday data special that was advised to commence on 27 December.
Once the investigation is complete, we will provide you with a clear update and ensure that any necessary corrections are made to your account. No further action is required from your side at this stage.
Thank you for your patience and for bringing this matter to our attention.
Kind regards,
Cell C | CM
Thank you for reaching out.
We understand your concern regarding being charged for the next billing cycle. Please be assured that we are actively investigating the previous interaction to confirm whether the cancellation of the old SIM card data contract was processed as requested. We are also verifying the activation status of the R300 Black Friday data special that was advised to commence on 27 December.
Once the investigation is complete, we will provide you with a clear update and ensure that any necessary corrections are made to your account. No further action is required from your side at this stage.
Thank you for your patience and for bringing this matter to our attention.
Kind regards,
Cell C | CM
Best regards,
Cell C's reply29 Dec 2025, 11:05
Official
Dear Samantha D,
Thank you for reaching out.
We understand your concern regarding being charged for the next billing cycle. Please be assured that we are actively investigating the previous interaction to confirm whether the cancellation of the old SIM card data contract was processed as requested. We are also verifying the activation status of the R300 Black Friday data special that was advised to commence on 27 December.
Once the investigation is complete, we will provide you with a clear update and ensure that any necessary corrections are made to your account. No further action is required from your side at this stage.
Thank you for your patience and for bringing this matter to our attention.
Kind regards,
Cell C | CM
Thank you for reaching out.
We understand your concern regarding being charged for the next billing cycle. Please be assured that we are actively investigating the previous interaction to confirm whether the cancellation of the old SIM card data contract was processed as requested. We are also verifying the activation status of the R300 Black Friday data special that was advised to commence on 27 December.
Once the investigation is complete, we will provide you with a clear update and ensure that any necessary corrections are made to your account. No further action is required from your side at this stage.
Thank you for your patience and for bringing this matter to our attention.
Kind regards,
Cell C | CM
Best regards,
SD
Samantha D's updateReviewer Update
29 Dec 2025, 12:03Thank you so much
SD
Samantha D's update29 Dec 2025, 12:03
Reviewer Update
Thank you so much
Cell C's replyOfficial
29 Dec 2025, 12:11You’re most welcome.
Cell C | CM
Cell C | CM
Best regards,
Cell C's reply29 Dec 2025, 12:11
Official
You’re most welcome.
Cell C | CM
Cell C | CM
Best regards,
Cell C's replyOfficial
30 Dec 2025, 13:56Dear Samantha D,
Our Team has tried to contact you on the number *** to no avail. Please provide us with an alternative contact number or advise of a suitable time to contact you.
Cell C | DA
Our Team has tried to contact you on the number *** to no avail. Please provide us with an alternative contact number or advise of a suitable time to contact you.
Cell C | DA
Best regards,
Cell C's reply30 Dec 2025, 13:56
Official
Dear Samantha D,
Our Team has tried to contact you on the number *** to no avail. Please provide us with an alternative contact number or advise of a suitable time to contact you.
Cell C | DA
Our Team has tried to contact you on the number *** to no avail. Please provide us with an alternative contact number or advise of a suitable time to contact you.
Cell C | DA
Best regards,
SD
Samantha D's updateReviewer Update
31 Dec 2025, 18:40Please contact me on *** Thank you and happy new year
SD
Samantha D's update31 Dec 2025, 18:40
Reviewer Update
Please contact me on *** Thank you and happy new year
Cell C's replyOfficial
31 Dec 2025, 18:45Dear Samantha,
Thank you for the response. Our team has been notified.
Cell C | DA
Thank you for the response. Our team has been notified.
Cell C | DA
Best regards,
Cell C's reply31 Dec 2025, 18:45
Official
Dear Samantha,
Thank you for the response. Our team has been notified.
Cell C | DA
Thank you for the response. Our team has been notified.
Cell C | DA
Best regards,
SD
Samantha D's updateReviewer Update
31 Dec 2025, 18:46Okay thank you. Hopefully it's someone who will bring me solution and not stress. It's a new year abeg
SD
Samantha D's update31 Dec 2025, 18:46
Reviewer Update
Okay thank you. Hopefully it's someone who will bring me solution and not stress. It's a new year abeg
Cell C's replyOfficial
31 Dec 2025, 19:15We completely understand and appreciate your concern. Please rest assured that our team is committed to helping you find a solution quickly and smoothly. We’ll do our best to make this as stress-free as possible especially for the new year.
Kind regards,
Cell C | LD
Kind regards,
Cell C | LD
Best regards,
Cell C's reply31 Dec 2025, 19:15
Official
We completely understand and appreciate your concern. Please rest assured that our team is committed to helping you find a solution quickly and smoothly. We’ll do our best to make this as stress-free as possible especially for the new year.
Kind regards,
Cell C | LD
Kind regards,
Cell C | LD
Best regards,
SD
Samantha D's updateReviewer Update
31 Dec 2025, 20:16Oh amazing!!
SD
Samantha D's update31 Dec 2025, 20:16
Reviewer Update
Oh amazing!!
Cell C's replyOfficial
31 Dec 2025, 20:34Thank you.
Kind regards,
Cell C | LD
Kind regards,
Cell C | LD
Best regards,
Cell C's reply31 Dec 2025, 20:34
Official
Thank you.
Kind regards,
Cell C | LD
Kind regards,
Cell C | LD
Best regards,
SD
Samantha D's updateReviewer Update
01 Jan 2026, 11:01Good morning,
I need a supervisor to contact me now please because why did I just receive an sms about my old data being uploaded when I have requested to have it canceled and for what was promised to be loaded. You guys said you investigating? How long does it take to listen to one call. I am beyond upset!! I need this fixed ASAP!?
I need a supervisor to contact me now please because why did I just receive an sms about my old data being uploaded when I have requested to have it canceled and for what was promised to be loaded. You guys said you investigating? How long does it take to listen to one call. I am beyond upset!! I need this fixed ASAP!?
SD
Samantha D's update01 Jan 2026, 11:01
Reviewer Update
Good morning,
I need a supervisor to contact me now please because why did I just receive an sms about my old data being uploaded when I have requested to have it canceled and for what was promised to be loaded. You guys said you investigating? How long does it take to listen to one call. I am beyond upset!! I need this fixed ASAP!?
I need a supervisor to contact me now please because why did I just receive an sms about my old data being uploaded when I have requested to have it canceled and for what was promised to be loaded. You guys said you investigating? How long does it take to listen to one call. I am beyond upset!! I need this fixed ASAP!?
SD
Samantha D's updateReviewer Update
01 Jan 2026, 11:03I need a solution to this problem I raised and this to be handled by higher management. I don't want someone who will apologize for the Inconvinece I want actions!!
SD
Samantha D's update01 Jan 2026, 11:03
Reviewer Update
I need a solution to this problem I raised and this to be handled by higher management. I don't want someone who will apologize for the Inconvinece I want actions!!
Cell C's replyOfficial
01 Jan 2026, 13:39Dear Samantha D,
Thank you for reaching out to Cell C.
We sincerely apologize for the frustration caused. We understand that you received an SMS regarding your old data, despite requesting it to be canceled, and that your promised data has not yet been loaded.
Please be assured that your concern is important to us, and we have requested our support team to investigate the matter urgently. We are committed to resolving this as quickly as possible.
Regards,
Cell C | PMa
Thank you for reaching out to Cell C.
We sincerely apologize for the frustration caused. We understand that you received an SMS regarding your old data, despite requesting it to be canceled, and that your promised data has not yet been loaded.
Please be assured that your concern is important to us, and we have requested our support team to investigate the matter urgently. We are committed to resolving this as quickly as possible.
Regards,
Cell C | PMa
Best regards,
Cell C's reply01 Jan 2026, 13:39
Official
Dear Samantha D,
Thank you for reaching out to Cell C.
We sincerely apologize for the frustration caused. We understand that you received an SMS regarding your old data, despite requesting it to be canceled, and that your promised data has not yet been loaded.
Please be assured that your concern is important to us, and we have requested our support team to investigate the matter urgently. We are committed to resolving this as quickly as possible.
Regards,
Cell C | PMa
Thank you for reaching out to Cell C.
We sincerely apologize for the frustration caused. We understand that you received an SMS regarding your old data, despite requesting it to be canceled, and that your promised data has not yet been loaded.
Please be assured that your concern is important to us, and we have requested our support team to investigate the matter urgently. We are committed to resolving this as quickly as possible.
Regards,
Cell C | PMa
Best regards,
SD
Samantha D's updateReviewer Update
01 Jan 2026, 13:48You guys have been investigating for days can someone please fix this matter
SD
Samantha D's update01 Jan 2026, 13:48
Reviewer Update
You guys have been investigating for days can someone please fix this matter
Cell C's replyOfficial
01 Jan 2026, 14:48We sincerely apologize for the delay and understand how frustrating this must be. Please rest assured that our team is actively working to resolve this matter as a priority.
Kind regards,
Cell C | LD
Kind regards,
Cell C | LD
Best regards,
Cell C's reply01 Jan 2026, 14:48
Official
We sincerely apologize for the delay and understand how frustrating this must be. Please rest assured that our team is actively working to resolve this matter as a priority.
Kind regards,
Cell C | LD
Kind regards,
Cell C | LD
Best regards,
SD
Samantha D's updateReviewer Update
02 Jan 2026, 11:47Hi,
While you investigation please ensure I am not charged the R400+ for the old Sim card which was canceled. I think it's simple just add on to what I got and fix the statement so my old contract can be canceled and carried over..
While you investigation please ensure I am not charged the R400+ for the old Sim card which was canceled. I think it's simple just add on to what I got and fix the statement so my old contract can be canceled and carried over..
SD
Samantha D's update02 Jan 2026, 11:47
Reviewer Update
Hi,
While you investigation please ensure I am not charged the R400+ for the old Sim card which was canceled. I think it's simple just add on to what I got and fix the statement so my old contract can be canceled and carried over..
While you investigation please ensure I am not charged the R400+ for the old Sim card which was canceled. I think it's simple just add on to what I got and fix the statement so my old contract can be canceled and carried over..
SD
Samantha D's updateReviewer Update
02 Jan 2026, 11:47When is someone going to call me?
SD
Samantha D's update02 Jan 2026, 11:47
Reviewer Update
When is someone going to call me?
Cell C's replyOfficial
02 Jan 2026, 11:53Dear Samantha Dingiswayo,
Thank you for your patience. We’ve updated our team regarding your request, and they will be attempting to contact you again. Please ensure you are available for the call during our working hours, which are Monday to Friday, 7:00 AM to 5:00 PM.
We understand the urgency and will prioritize resolving this matter as soon as possible.
Kind regards,
Cell C | TM
Thank you for your patience. We’ve updated our team regarding your request, and they will be attempting to contact you again. Please ensure you are available for the call during our working hours, which are Monday to Friday, 7:00 AM to 5:00 PM.
We understand the urgency and will prioritize resolving this matter as soon as possible.
Kind regards,
Cell C | TM
Best regards,
Cell C's reply02 Jan 2026, 11:53
Official
Dear Samantha Dingiswayo,
Thank you for your patience. We’ve updated our team regarding your request, and they will be attempting to contact you again. Please ensure you are available for the call during our working hours, which are Monday to Friday, 7:00 AM to 5:00 PM.
We understand the urgency and will prioritize resolving this matter as soon as possible.
Kind regards,
Cell C | TM
Thank you for your patience. We’ve updated our team regarding your request, and they will be attempting to contact you again. Please ensure you are available for the call during our working hours, which are Monday to Friday, 7:00 AM to 5:00 PM.
We understand the urgency and will prioritize resolving this matter as soon as possible.
Kind regards,
Cell C | TM
Best regards,
SD
Samantha D's updateReviewer Update
02 Jan 2026, 13:22Okay I am available I haven’t received any calls
SD
Samantha D's update02 Jan 2026, 13:22
Reviewer Update
Okay I am available I haven’t received any calls
Cell C's replyOfficial
02 Jan 2026, 13:46We sincerely apologize for the delay in contacting you. Our team will be reaching out to you as a priority.
Please ensure your phone is available and stay near it so you don’t miss the call. We truly appreciate your patience and are committed to resolving your matter promptly.
Regards,
Cell C | NR
Please ensure your phone is available and stay near it so you don’t miss the call. We truly appreciate your patience and are committed to resolving your matter promptly.
Regards,
Cell C | NR
Best regards,
Cell C's reply02 Jan 2026, 13:46
Official
We sincerely apologize for the delay in contacting you. Our team will be reaching out to you as a priority.
Please ensure your phone is available and stay near it so you don’t miss the call. We truly appreciate your patience and are committed to resolving your matter promptly.
Regards,
Cell C | NR
Please ensure your phone is available and stay near it so you don’t miss the call. We truly appreciate your patience and are committed to resolving your matter promptly.
Regards,
Cell C | NR
Best regards,
SD
Samantha D's updateReviewer Update
03 Jan 2026, 14:33I still haven't received a call about this.. I need to reach out to the regional manager for Cell c..
SD
Samantha D's update03 Jan 2026, 14:33
Reviewer Update
I still haven't received a call about this.. I need to reach out to the regional manager for Cell c..
Cell C's replyOfficial
03 Jan 2026, 15:07Dear Samantha,
Thank you for reaching out to us.
We completely understand your frustration and sincerely apologise for the ongoing delays. Please be assured that we have followed up with our support team and flagged your concern as urgent.
They will be reaching out to you as a priority, so kindly ensure your phone is available. We truly appreciate your patience and are committed to resolving this matter as quickly as possible.
Kind regards,
Cell C | ZM
Thank you for reaching out to us.
We completely understand your frustration and sincerely apologise for the ongoing delays. Please be assured that we have followed up with our support team and flagged your concern as urgent.
They will be reaching out to you as a priority, so kindly ensure your phone is available. We truly appreciate your patience and are committed to resolving this matter as quickly as possible.
Kind regards,
Cell C | ZM
Best regards,
Cell C's reply03 Jan 2026, 15:07
Official
Dear Samantha,
Thank you for reaching out to us.
We completely understand your frustration and sincerely apologise for the ongoing delays. Please be assured that we have followed up with our support team and flagged your concern as urgent.
They will be reaching out to you as a priority, so kindly ensure your phone is available. We truly appreciate your patience and are committed to resolving this matter as quickly as possible.
Kind regards,
Cell C | ZM
Thank you for reaching out to us.
We completely understand your frustration and sincerely apologise for the ongoing delays. Please be assured that we have followed up with our support team and flagged your concern as urgent.
They will be reaching out to you as a priority, so kindly ensure your phone is available. We truly appreciate your patience and are committed to resolving this matter as quickly as possible.
Kind regards,
Cell C | ZM
Best regards,
SD
Samantha D's updateReviewer Update
07 Jan 2026, 09:48Thank you so much for helping me Sidwell M. This guy should get promoted!!
SD
Samantha D's update07 Jan 2026, 09:48
Reviewer Update
Thank you so much for helping me Sidwell M. This guy should get promoted!!
Cell C's replyOfficial
07 Jan 2026, 10:12Dear Samantha D,
Please receive feedback on your request/query.
We have investigated your complaint regarding the upgrade that was requested during the Black Friday promotion. Our findings confirm that although you were advised by the sales agent that your line would be upgraded to 100GB Day and 100GB Night, the upgrade was unfortunately not processed at the time, which resulted in you continuing to be billed on your previous package.
We can confirm that your line has now been successfully upgraded to the promised 100GB Day and 100GB Night package. In addition, a credit adjustment has been requested to account for the billing difference from the January deal up to the current upgraded deal.
We sincerely apologise for the inconvenience caused by this oversight and appreciate your patience while the matter was being resolved.
Cell C | GM
Please receive feedback on your request/query.
We have investigated your complaint regarding the upgrade that was requested during the Black Friday promotion. Our findings confirm that although you were advised by the sales agent that your line would be upgraded to 100GB Day and 100GB Night, the upgrade was unfortunately not processed at the time, which resulted in you continuing to be billed on your previous package.
We can confirm that your line has now been successfully upgraded to the promised 100GB Day and 100GB Night package. In addition, a credit adjustment has been requested to account for the billing difference from the January deal up to the current upgraded deal.
We sincerely apologise for the inconvenience caused by this oversight and appreciate your patience while the matter was being resolved.
Cell C | GM
Best regards,
Cell C's reply07 Jan 2026, 10:12
Official
Dear Samantha D,
Please receive feedback on your request/query.
We have investigated your complaint regarding the upgrade that was requested during the Black Friday promotion. Our findings confirm that although you were advised by the sales agent that your line would be upgraded to 100GB Day and 100GB Night, the upgrade was unfortunately not processed at the time, which resulted in you continuing to be billed on your previous package.
We can confirm that your line has now been successfully upgraded to the promised 100GB Day and 100GB Night package. In addition, a credit adjustment has been requested to account for the billing difference from the January deal up to the current upgraded deal.
We sincerely apologise for the inconvenience caused by this oversight and appreciate your patience while the matter was being resolved.
Cell C | GM
Please receive feedback on your request/query.
We have investigated your complaint regarding the upgrade that was requested during the Black Friday promotion. Our findings confirm that although you were advised by the sales agent that your line would be upgraded to 100GB Day and 100GB Night, the upgrade was unfortunately not processed at the time, which resulted in you continuing to be billed on your previous package.
We can confirm that your line has now been successfully upgraded to the promised 100GB Day and 100GB Night package. In addition, a credit adjustment has been requested to account for the billing difference from the January deal up to the current upgraded deal.
We sincerely apologise for the inconvenience caused by this oversight and appreciate your patience while the matter was being resolved.
Cell C | GM
Best regards,