Urgent Action Required: Cancelled Data Contract (Account #*****5664)

Dear Cell C,

I am writing to formally request your immediate attention and action regarding my cancelled data contract (Account #*****5664), which I terminated in July 2025 at your Vincent Park Mall branch in East London. The consultant assisting me at the time confirmed that the final debit payment for this contract would occur on 27 July 2025, covering the account until the end of August 2025. This payment was successfully debited and settled in full.

Despite adhering to the cancellation process, unauthorized debits continued to be made by Cell C against my account, which I promptly disputed. Furthermore, you have since engaged debt collectors and falsely listed missed payments for a contract that was already cancelled and paid off. These actions constitute harassment and have caused unwarranted damage to my credit record.

I demand that you take the following actions immediately:

Cease all collection activities and harassment related to the cancelled data contract (***). Provide a letter of settlement confirming that the account was fully paid and closed as of July 2025. Share contract statements or supporting documentation justifying any claims made against me. Remove any negative listings related to this account from credit bureaus and clear my name. Your prompt attention to this matter is crucial. Please resolve this issue and confirm in writing within five business days. You may reach me directly via email at cin*******.***@gmail.com.

Sincerely, Ci***