URGENT!!

Good day

I HAVE BEEN DEALING WITH THIS FOR A FEW MONTHS NOW AND EVERY MONTH CELL C IS TAKING MONEY FROM MY ACCOUNT I HAVE NEVER SIGNED OR AGREED FOR MONEY TO BE DEDUCTED FROM MY ACCOUNT AND I HAVE CANCELLED A FEW TIMES.

I HAVE BEEN EXPLAINING MY SITUATION EVERY MONTH TO THE CALL CENTER. HERE IS THE STORY AGAIN. A FEW MONTHS AGO BLITZ FIBRE CAME TO OUR COMPLEX AND SAID THE COMPLEX WE LIVE IN HAS BEEN SELECTED FOR TWO MONTHS FREE FIBRE AND THEN AFTER THE TWO MONTHS THEY WILL THEN PHONE US AN FIND OUT IT WE WANT TO GO AHEAD WITH THE SERVICE. THEY CAME TO INSTALL THE ROUTER BUT THERE WAS NO CONNECTION FOR MORE THAN A WEEK, AND AFTER A LOT OF PHONE CALLS TO THE CALL CENTER WE DECIDE TO CANCEL. THEN THE FIRST INSTALLMENT CAME AND I HAD TO SORT THIS OUT. I PHONE CELL C AND AFTER MY FULL DESCRIPTION AND DISBELIEVE ON CELL C SIDE I DECIDE TO TO REVERSE THE UNAUTHORIZED DEBIT ORDER. THEN BEGINNING OF OCTOBER CAME AND CELL C TOOK R1366 FROM MY ACCOUNT FOR NO REASON AND NO EXPLANATION( THAT WAS A DAY AFTER NAYTON PHONED ME AND TOLD ME MY ACCOUNT HAS BEEN CANCELED AND NO FURTHER DEDUCTIONS WILL BE MADE). I PHONED CELL C AND THEY ASSURED ME THEY WILL REFUND ME AND I AM STILL WAITING. ON THE 26 OF OCTOBER CELL C TOOK ANOTHER R753 FROM MY ACCOUNT AND ONCE AGAIN NO REASON OR EXPLANATION WAS GIVEN TO ME AT THE CALL CENTER THEY SAID THEY CAN SEE EVERYTHING WAS CANCELED AND DO NOT KNOW WHAT IT IS FOR AND THEY WILL ALSO PUT IN A REQUEST FOR CREDIT. I HAVE PHONED THE BANK AND THEY SAID THEY CANT REVERS THE AMOUNTS BECAUSE IT IS LOCK ON CELL C SIDE , I AM ABSOLUTELY DESPERATE AND IS BUSY TAKING THIS FURTHER I CANT FIGHT THIS ON MY OWN ANY MORE AND IS SEEKING HELP FROM THE LAW AS WELL BECAUSE THIS IS GOING AGAINST THE CONSUMER ACT. I HAVE REQUESTED ALL OF MY RECORDER PHONE CALLS AND HAVE NOT HEARD ANYTHING. I HAVE BEEN DEALING WITH PUMIE AND NAYTON AND HAVE ALL READY REQUESTED TWICE TODAY THAT THEY PHONE ME VERY URGENTLY ON MY WORK NR *** AND SO FAR THERE IS NO FEEDBACK. I NEED YOU TO CREDIT ME AND THEN DELETE MY BANKING DETAILS OF THE SYSTEM PLEASE.

THIS IS VERY FRUSTRATING AND I WILL NEVER MAKE USE OF CELL C AGAIN. I AM VERY UNHAPPY AND I SEE THERE IS THOUSANDS OF PEOPLE WHO IS SITTING IN THE SAME SITUATION AS I AM. I NEED THIS MATTER RESOLVE IMMEDIATELY.

TICKET *** MARITZA THERON

ATTACHED IS THE EMAILS THAT I HAVE SENT THROUGH AND ASSURANCE OF CANCELLATION.

Good day Maritza,

Your service C-Fibre 15Mbps/15Mbps Unlimited, Unshaped, Unrestricted Internet! No Caps from Cell C has been cancelled.

We are sorry to see you go, but hope you will come back soon.

Regards, The Blitz Fibre Team This e-mail was sent to *** on Wednesday, 25 September 2019 at 09:55:36 as you have an account with Blitz Fibre. To request cancellation of the account and unsubscription from all communication going forward, please contact *** ----- Forwarded message -----

To: *** <***> Sent: Monday, 2 September 2019, 19:05:31 SAST Subject: Fw: Cancellation of blitz fibre

Att Fauza

Please sort this out.

Regards Maritza

Sent from Yahoo Mail on Android Subject: RE: Cancellation of blitz fibre The Cell C number we have is 084 145

Kind Regards

Sent: Monday, 02 September 2019 10:00 To: Blitz Fibre Info <***> Subject: RE: Cancellation of blitz fibre

Please give me a direct number for them.

Maritza Theron

Sent from Yahoo Mail on Android

On Mon, Sep 2, 2019 at 8:00, Blitz Fibre Info

<***> wrote:

Good Day Maritza

We are aware of the issue with debit orders being deducted from clients that cancelled their Cell C contracts.

Unfortunately, you need to contact Cell C and stop the debit order on your account.

We apologies for the inconvenience as we are investigating the issue with Cell C.

Kind Regards

Sent: Sunday, 01 September 2019 07:48 To: Blitz Fibre Info <***> Subject: RE: Cancellation of blitz fibre

Good day

A debit order has gone of for celc fibre. I have canceled this service and has not given permission for any debit orders. Since day one we had problems with them.

Please sort this out immediately.

Maritza Theron

Sent from Yahoo Mail on Android

On Fri, Jun 28, 2019 at 15:40, Blitz Fibre Info

<***> wrote:

Good Afternoon Maritza

I sent your cancellation e mail to Cell C

Please advise if we can sign you up with a different ISP

Kind Regards

From: Maritza Theron Sent: Friday, 28 June 2019 13:54 To: Blitz Fibre Info <***> Subject: Cancellation of blitz fibre

Good day

Please cancel our subscription on blitz fibre cell c with immediate effect . They have install everything on Saturday and sins then we have not been active and no body can help us. We have phone them every time and and no body phones us back.

Maritza Theron