Urgent

I recently took out a contract at Cell C – Trade Route Mall, and it has been an extremely horrific and frustrating experience from the start. I opted for Cell C to debit my account on the 7th of every month, but the debit order never went off. As a result, my account fell two months into arrears. I contacted Cell C to rectify this, and I was advised that I must pay manually using my FNB predefined beneficiary, after which the debit order would be re-initiated. I made the payment immediately and emailed the proof of payment. Despite this, my business line was still blocked, forcing me to physically go to a Cell C store to resolve the issue. This month, I monitored my bank account closely and realised the debit order again did not go off. I contacted the representative who assisted me originally, and to my disappointment, she cannot assist me — instead, I am once again told to visit the store. As a businesswoman, this is my primary business line. I moved from Vodacom to Cell C hoping for better service, but this experience has been getting worse. I am extremely busy and cannot keep going to the store for an issue that should have been resolved the first time. I am requesting urgent assistance to: Fix my debit order permanently, Ensure my business line remains active, Prevent any future billing or blocking issues. This level of inefficiency is unacceptable, and I expect Cell C to resolve this matter promptly.