KK
Khanyisa K
1 reviews | Active since May 2021
01 Jun 2025, 15:15
Upset!!
My phone got ****** and when I went to their store to block the phone to my surprise my prepaid number what I have been using for more than 5 years is not registered under my name. I bought the SIM card in their stores and rica’d the sim using my own details only to be told that I cannot be assisted. The funny thing is that when I did my sim swap two years back everything was under my name even if you check on tru caller the number shows that it belongs to me. It does not even pick up my phone IMEI number. Now I am unable to submit my claim because of this nonsense.
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Replies (8)KK
Khanyisa K's updateReviewer Update
04 Jun 2025, 19:55I still have not been assisted. My insurance wants to proceed with the claim and they cannot because of the ITC number. The police cannot assist me as well without the ITC number. I called your customer support team who did not assist too. I’m went to your Promenade store, still nothing was done the only thing the guy in the store did was to change the number into my name. You are delaying the claim of my phone and I need to get a new phone as I use my phone for work purposes. I’m getting super annoyed right now. 48 hours have passed and I have not been assisted! What a horrible service!!
KK
Khanyisa K's update04 Jun 2025, 19:55
Reviewer Update
I still have not been assisted. My insurance wants to proceed with the claim and they cannot because of the ITC number. The police cannot assist me as well without the ITC number. I called your customer support team who did not assist too. I’m went to your Promenade store, still nothing was done the only thing the guy in the store did was to change the number into my name. You are delaying the claim of my phone and I need to get a new phone as I use my phone for work purposes. I’m getting super annoyed right now. 48 hours have passed and I have not been assisted! What a horrible service!!
KK
Khanyisa K's updateReviewer Update
04 Jun 2025, 20:01I’m definitely gonna port my number to another service provider once my line gets active again and I will ensure that I cancel the home wifi with you guys as well. I have been using this number for more than 6 years for F*** sakes!! I have done a swim swap and you saw that the number belonged to me and suddenly it does not! This explains why my bank account got ****med 2 years back!
KK
Khanyisa K's update04 Jun 2025, 20:01
Reviewer Update
I’m definitely gonna port my number to another service provider once my line gets active again and I will ensure that I cancel the home wifi with you guys as well. I have been using this number for more than 6 years for F*** sakes!! I have done a swim swap and you saw that the number belonged to me and suddenly it does not! This explains why my bank account got ****med 2 years back!
KK
Khanyisa K's updateReviewer Update
04 Jun 2025, 20:23You sent me the black listing form, I completed the form and sent it back to you on Monday. 48 hours have passed I still have not received feedback from you guys. I don’t know if you just responded without reading the whole thread. The reason why I came back here is because I am not getting assistance after the multiple attempts I have made. I have been to your stores, I have contacted your customer support, I completed the form and sent it back but here I am still waiting for assistance so no you don’t understand the importance of how I need my phone!!
KK
Khanyisa K's update04 Jun 2025, 20:23
Reviewer Update
You sent me the black listing form, I completed the form and sent it back to you on Monday. 48 hours have passed I still have not received feedback from you guys. I don’t know if you just responded without reading the whole thread. The reason why I came back here is because I am not getting assistance after the multiple attempts I have made. I have been to your stores, I have contacted your customer support, I completed the form and sent it back but here I am still waiting for assistance so no you don’t understand the importance of how I need my phone!!
Cell C's replyOfficial
04 Jun 2025, 20:52Thank you for providing the reference number.
Our Team will be in touch to assist further with your blacklisting request. We appreciate your patience and the opportunity to resolve this matter.
Kind regards,
Cell C | TM
Our Team will be in touch to assist further with your blacklisting request. We appreciate your patience and the opportunity to resolve this matter.
Kind regards,
Cell C | TM
Cell C's reply04 Jun 2025, 20:52
Official
Thank you for providing the reference number.
Our Team will be in touch to assist further with your blacklisting request. We appreciate your patience and the opportunity to resolve this matter.
Kind regards,
Cell C | TM
Our Team will be in touch to assist further with your blacklisting request. We appreciate your patience and the opportunity to resolve this matter.
Kind regards,
Cell C | TM
KK
Khanyisa K's updateReviewer Update
05 Jun 2025, 11:26Any feedback?
KK
Khanyisa K's update05 Jun 2025, 11:26
Reviewer Update
Any feedback?
KK
Khanyisa K's updateReviewer Update
05 Jun 2025, 13:04Please call me at 14:30 I returned their call and they said they will call again. I’m at work and will be available at the specified time.
KK
Khanyisa K's update05 Jun 2025, 13:04
Reviewer Update
Please call me at 14:30 I returned their call and they said they will call again. I’m at work and will be available at the specified time.
KK
Khanyisa K's updateReviewer Update
05 Jun 2025, 13:05And what is hard to blacklist the device? I sent the form the least you can do is provide the ITC number ?
KK
Khanyisa K's update05 Jun 2025, 13:05
Reviewer Update
And what is hard to blacklist the device? I sent the form the least you can do is provide the ITC number ?
KK
Khanyisa K's updateReviewer Update
05 Jun 2025, 15:08I just called your customer support and they advised me that my phones have been blocked. Can I please get my ITC number as it was not sent to me!!
KK
Khanyisa K's update05 Jun 2025, 15:08
Reviewer Update
I just called your customer support and they advised me that my phones have been blocked. Can I please get my ITC number as it was not sent to me!!