Upset

I phoned cell c on 28 Jan to cancel my current connector 1 monthly contract. After doing a security check I was transfered to the retention centre where I was advised I would be assisted with my cancellation.

I advised the consultant I wish to cancel after doing yet another security check.He then offers me a new deal which I did not like but asked him avout a 3GB option.

I then get offered a package for R89 and I will get 5GB day and 5GB night data.The consultant Mpho also advises me this would be a monthly contract and I can get a R100 allowance which will be added per what I use of the R100. This sounded like a good deal so I said okay and asked him if we could cancel my current contract and start this new one from 1 Feb.

He said yes so my last payment for the old one would go off end of month and I will start the new one 1 Feb.Today I realise I got debited my old contracts benefits so I call cell c to ask what is going on.

I spoke to 3 different people whom were laughing as they answered the call.The last lady I spoke to promised me Mpho would call me back to discuss even after I asked if it will be today.She giggled and said yes ufcourse it must be today.Wel it is now the 2nd of Feb and I am still waiting!!!!

Very unprofessional call centre and service now I just feel like cancelling everything.