1 reviews | Active since Feb 2017

21 Feb 2017, 09:21

Upgrading of my phone

<p>2 years ago I started using cell c had problems from day 1 . 2years later and now it's starting again I need to upgrade my phone . This has been going on for 7 months now every time I go they say I need to phone legal so I do. Legal won't tell me that there is a amount outstanding so I went the a cell c out let in limpopo that told me there is an outstanding amount of 100.71 . I have paid this amount in fact I paid 101 . Last week and still on upgrade . I have spoken to the ceo Escalation Desk no reply what so ever this morning no answer. SO IF I CAN ADVISE YOU STAY AWAY FROM CELL C . I have an mtn contact and I don't have a days problem with them . They really go out of there way to help you . Cell c service is really pathetic </p>

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Replies (6)
Cell C
Cell C's reply21 Feb 2017, 09:24
Official

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

One of our consultants will contact you and assist with this matter.

Regards
Cell C | PN

's update21 Feb 2017, 09:26
Reviewer Update

I want it done by 13h00 today or I will take it to a higher power

Cell C
Cell C's reply21 Feb 2017, 11:18
Official

Lungi has been in contact with you to assist with this matter and provided interim feedback.

Regards

Cell C | PN

's update21 Feb 2017, 14:54
Reviewer Update

It's passed 14h00 and 1 call this is really pathetic

's update21 Feb 2017, 14:56
Reviewer Update

It's passed 14h00 and 1 call this is really pathetic

Cell C
Cell C's reply21 Feb 2017, 16:02
Official

Lungi has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN