Upgrades then doesnt deliver

I do my over the phone upgrade on the 29/11/2023 - i select phone and samsung watch. i stress to the agent that I will need delivery before office closes on the 8th Dec. Im told no problem you will have it well before then. I called on the 1st for my tracking number - im told it will be sent. I called again today, got sent to 4 different people to get told that they haven't sent my order yet because they no longer have samsung watches!!! no call made to me to explain - no solution offered. they just leave you high and dry. Oh but they are willing to assist me in just cancelling the order altogether (their offer and solution to their problem) I have been a Cell C contract customer for 23 years and this is how they treat their customers on an expensive upgrade?!? i called vodacom they have my phone and watch in stock and are happy to import my same number... so now i just need to see how to cancel my contract with Cell C and then import to vodacom. ... Cell C i have three contracts with you, i will be cancelling the next one in March when due and the other as soon as its due too. Shoddy Service all around!