Upgraded to the wrong package

On 2 October 2020 I upgraded after seeing a Friday special. I phoned the upgrade department on the Friday and told the lady that I want to upgrade to the A31 as indicated in the Friday special. For R299 there is more data available than on the usual upgrade for the A31. We concluded the upgrade and on 5 October 2020 I received my phone. That evening I received and sms stating that the upgrade is appreciated and the package is 1G. I immediately e-mailed Cell C on 5 October at 19:36 indicating that the package is not correct. I said in the mail that I am disputing this package and would like to listen to the recording. I received only on 9 October 2020 a response with a Ref nr [protected] saying that I will be contacted within 2 days. Needless to say I did not receive a response. I again mailed on the 12th of October asking what is the situation. On this e-mail I did not even get a response as on the previous mail. I have phone no call logs for 1 October to 20 October, but I phone Cell C 084145 on several occasions asking for feedback. I also requested the recording so that I can take further steps. My calls that I can pick up on my cell is on the following dates: 21 Oct, 24 Oct, 26 Oct, 28 Oct, 3 Nov, 10 Nov, 19 Nov and 23 Nov. Every time the case is escalated and I am assured that someone will be phoning me back the same day. I only received a call once from a lady who accrued me that she will sort out this query. She indicated that it was on the Friday and she do not even have to listen to the recording. She will rectify the contract. She gave me 5g data. Why would you do that if Cell C is not at fault??? Rectifying my contract package was never done. I am still in the same boat and 2 months has almost lapsed. I received SMS's on the following dates: 30 Oct - telling me that I renewed my contract to 1gb, 30 Oct - giving me a case nr [protected] and saying upgrade re-processed on the CCD: Deal that was offered by the consultant when upgrading line, 3 Nov - case nr [protected], 19 Nov - Ref nr [protected], 20 Nov - case nr [protected] receive feedback (but no feedback in the sms), 20 Nov - case nr [protected], 23 Nov - ref nr [protected]. The question remain - do the consultants that help u when upgrading not know what the Friday specials are? Why would I take 1gb if I can take the 2gb for the same price. Service delivery of Cell C is alarming. I am blocked at the consultant because I cannot speak to anyone that can resolve or investigate my query. What should I as a customer do?? I have requested the recording as well, but have not received it. Cell C only made promises but did not resolve or have the decency to phone me. During December 2020 I received a phone call from Cell C. I was informed that they listened to the recording and I did ask for the 2gb contract. They will rectify my package on 1 January 2021. The 1st of January 2021 came and the promises made by Cell C was not adhere to. I still received the wrong package. On 4 January 2021 I phoned Cell C again. I had to log another complaint. I did not receive any feedback from them. On 8 January 2021 I phone again. My case was escalated again. On 13 January 2021 I phone again. There is still no feedback on my query. On 19 January 2021 I phone again. STILL NO FEEDBACK. How long should I wait for my contract to be fixed to the upgrade that I requested on 2 October 2020.

Every time I get a answer that the back office is busy with the query. For how long do u need to sort out a query that was the fault of Cell C. I am really fed up with the ****py service I am receiving from Cell C. I have also requested the recording on several occasions. Still have not received it. I need the recording to go to a lawyer to sort out this long overdue issue.