Upgraded phone faulty

<p>I upgraded my phone on 10.08.2016 and on the evening of 12.08.2016 i noticed the phone was completely dead, i tried to charge the phone thinking the battery was flat. Nothing happened except that the phone got warm. I immediately unplugged the phone and returned. It to Cell C Heidelberg the next morning 13.08.2016. I was told that the phone will bd sent to Cell C repair centre to be checked and that a new phone will be authorised once the problem was estsblished. Turn around time 72 hours. Its now been 192 hours 21.08.2016 and still has the new phone not been authorised by Cell C Headoffice repair centre. This is ridiculous and they profess exceptional customer service. Really, what a joke?</p>