MF
Mohini F

1 reviews | Active since Jul 2016

08 Dec 2016, 14:39

UPGRADED-OVER CHARGED & BILLED TWICE FOR THE SAME MONTH

<p>I upgraded my Cell-C contract on 15 Nov'16 only to see that I was billed in full for the month with the old rate in the month of the upgrade then pro-rated for the same month again on the new rate, I called the callcentre but was cutt-off by consultant who could not explain the billing, very disappointed with the incompetence of CellC</p>

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Replies (1)
Cell C
Cell C's reply08 Dec 2016, 15:03
Official

Thank you for posting to us.

One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | DA