JM
JJ M
1 reviews | Active since Jul 2011
06 Mar 2019, 14:41
Upgraded November. Still old contract continues
In November 2018 I was informed that I was legible for an upgrade. There was a black Friday special for the sim only data contract for 30 Gig total (15 anytime and 15 midnight) for R199 pm. This was the black Friday special. I went to the shop and asked them if my contact could be upgraded to this. They agreed and the upgrade was done. Coming December there was just the normal data and still R249 month. Same January and February.
Today, already in March, the new statement shows I must again pay R249 end of March. Its four months since the upgrade. When will my payment be reduced to the agreed R199 pm and my data be increased to the increased to 30 Gig?
What am I to do now?
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Replies (3)0
Replies (3)
Cell C's replyOfficial
06 Mar 2019, 15:42Good afternoon JJ
We will ensure that this matter is sorted. Do expect communication from one of our team members.
We apologize for the inconvenience caused.
Regards
Cell C | PN
We will ensure that this matter is sorted. Do expect communication from one of our team members.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Cell C's reply06 Mar 2019, 15:42
Official
Good afternoon JJ
We will ensure that this matter is sorted. Do expect communication from one of our team members.
We apologize for the inconvenience caused.
Regards
Cell C | PN
We will ensure that this matter is sorted. Do expect communication from one of our team members.
We apologize for the inconvenience caused.
Regards
Cell C | PN
JM
JJ M's updateReviewer Update
21 Mar 2019, 22:29So I was promised that the upgrade, that was done in November 2018 would "kick in" on the 15th of March. Today is the 21st and nothing has "kicked in"
I'm still on my old contract and there is no new data. What now?
I was promised 15 March by both the cellc store AND the person replying to this complaint.
JM
JJ M's update21 Mar 2019, 22:29
Reviewer Update
So I was promised that the upgrade, that was done in November 2018 would "kick in" on the 15th of March. Today is the 21st and nothing has "kicked in"
I'm still on my old contract and there is no new data. What now?
I was promised 15 March by both the cellc store AND the person replying to this complaint.
JM
JJ M's updateReviewer Update
27 Mar 2019, 11:00So I was promised that the upgrade, that was done in November 2018 would "kick in" on the 15th of March. Today is the 27th and nothing has "kicked in" I'm still on my old contract and there is no new data. What now? I was promised 15 March by both the cellc store AND the person replying to this complaint.
And cell c do not reply
Write a reply
JM
JJ M's update27 Mar 2019, 11:00
Reviewer Update
So I was promised that the upgrade, that was done in November 2018 would "kick in" on the 15th of March. Today is the 27th and nothing has "kicked in" I'm still on my old contract and there is no new data. What now? I was promised 15 March by both the cellc store AND the person replying to this complaint.
And cell c do not reply
Write a reply